On-Site Tech Support & Customer Service 2nd Shift

Spectrum; North Canton (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

Spectrum is seeking a dedicated Customer Service Representative for an on-site role in the United States. You will handle inbound calls, assist customers with internet and voice issues, and resolve basic billing questions, contributing to a positive, professional customer experience.

The position requires a high school diploma, English proficiency, and flexibility to work various schedules including nights, weekends and holidays.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Take inbound calls and provide support to Spectrum residential customers.
• Troubleshoot internet and voice issues and assist with basic billing inquiries.
• Handle payments and maintain positive customer relationships.

Skills

Communication

Time management

Customer service

Problem-solving

Multitasking

Positive attitude

Education

High school diploma or equivalent

Tools

MS Office

Typing

Computer skills

Job description

Spectrum is seeking a dedicated Customer Service Representative for an on-site role in the United States. You will handle inbound calls, assist customers with internet and voice issues, and resolve basic billing questions, contributing to a positive, professional customer experience.

The position requires a high school diploma, English proficiency, and flexibility to work various schedules including nights, weekends and holidays.