On-Site Tech Support & Customer Experience Specialist

sanford; Bemidji (MN); On-site; USD 33,000 - 54,000; Full time

Job summary

Sanford Health is seeking an on-site IT support professional in Bemidji, MN to assist patients, staff and guests with device issues and general technology needs.

Responsibilities include troubleshooting PC hardware, coordinating with clinical and non-clinical teams, and maintaining Sanford technology standards. A2 years in tech support or customer service is preferred; an Associate's degree is required, and a valid driver's license is necessary.

Qualifications

• Associate's degree or higher; leadership considered with 3 years in customer service and technology
• 2 years experience in technical support or customer service recommended
• Valid Driver's License required and good driving record
• Sanford is an EEO/AA Employer M/F/Disability/Vet.

Responsibilities

• Provide on-site tech support in clinical and non-clinical areas; troubleshoot devices
• Replace company devices and assist users with best practices and tips
• Communicate effectively across generations and departments to meet needs
• Learn and maintain Sanford technology standards and hardware/software configurations
• Train customers on new devices and technologies

Skills

Customer service

Technical support

Communication

Education

Associate's degree

Tools

PC hardware

Windows / macOS

Mobile devices

Job description

Sanford Health is seeking an on-site IT support professional in Bemidji, MN to assist patients, staff and guests with device issues and general technology needs.

Responsibilities include troubleshooting PC hardware, coordinating with clinical and non-clinical teams, and maintaining Sanford technology standards. A2 years in tech support or customer service is preferred; an Associate's degree is required, and a valid driver's license is necessary.