Customer-Focused Tech & End-User Support Specialist

Socket.dev; Bemidji (MN); On-site; USD 68,770,000 - 110,318,000; Full time

Job summary

Sanford Health in Bemidji, MN, is seeking an on-site technology support specialist to join our patient- and staff-facing team. You will interact with team members, patients and guests, troubleshoot devices, replace company devices, and share best practices to improve productivity and satisfaction.

The role requires an Associate's degree (or 3 years of applicable experience), 2 years in technical support or customer service, a valid driver's license, and the ability to work across departments and

Qualifications

• Associate's degree required.
• 2 years experience in technical support or customer service preferred.

Responsibilities

• Approach customers with knowledge, empathy and happiness to provide an outstanding experience.
• Troubleshoot company-owned devices and personal devices; replace devices when necessary.
• Provide best practices and productivity tips to customers.
• Communicate across generations and departments to meet customer needs.
• Support hardware and software standards and assist with installation and troubleshooting.
• Train and educate customers and build lasting relationships.

Skills

Customer service

Technical support

Communication

Problem solving

Training

Education

Associate's degree

Job description

Sanford Health in Bemidji, MN, is seeking an on-site technology support specialist to join our patient- and staff-facing team. You will interact with team members, patients and guests, troubleshoot devices, replace company devices, and share best practices to improve productivity and satisfaction.

The role requires an Associate's degree (or 3 years of applicable experience), 2 years in technical support or customer service, a valid driver's license, and the ability to work across departments and