Technology Systems Specialist

Socket.dev; Bemidji (MN); On-site; USD 68,770,000 - 110,318,000; Full time

Job summary

Sanford Health in Bemidji, MN, is seeking an on-site technology support specialist to join our patient- and staff-facing team. You will interact with team members, patients and guests, troubleshoot devices, replace company devices, and share best practices to improve productivity and satisfaction.

The role requires an Associate's degree (or 3 years of applicable experience), 2 years in technical support or customer service, a valid driver's license, and the ability to work across departments and

Qualifications

• Associate's degree required.
• 2 years experience in technical support or customer service preferred.

Responsibilities

• Approach customers with knowledge, empathy and happiness to provide an outstanding experience.
• Troubleshoot company-owned devices and personal devices; replace devices when necessary.
• Provide best practices and productivity tips to customers.
• Communicate across generations and departments to meet customer needs.
• Support hardware and software standards and assist with installation and troubleshooting.
• Train and educate customers and build lasting relationships.

Skills

Customer service

Technical support

Communication

Problem solving

Training

Education

Associate's degree

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $24.00 - $38.50

Union Position:

No

Department Details

Monday - Friday 8-5

Summary

Build and maintain trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem-solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field.

Job Description

Approach customers with knowledge, empathy, tech-savviness and happiness that provides an experience second to none. Duties to include: consistent interaction with our customers (team members, patients, families and other guests of Sanford, troubleshoot company owned and personal devices, replace company owned devices when necessary, and help customers with best practices and productivity tips. Must have a passion for providing excellent customer service that goes above and beyond expectations of their audience. Ability to communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers. Position requires on-site support in multiple clinical and non-clinical departments and facilities including patient rooms, emergency department, and other patient care areas. Technical knowledge includes support of technology devices or software packages that are unique to an individual or a department's needs, while also maintaining Sanford technology standards. Must learn and maintain specific hardware/software knowledge. Extensive working knowledge in the configuration and maintenance of personal computers and related operating systems and applications. Ability to work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards. Must possess strong problem solving and excellent communication skills. Must be knowledgeable and proficient in the latest mobile and end-user computing technologies. Ability to train and educate customers. Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers. Ability to diffuse stressful situations. Must have a motivation to learn, an aptitude for acquiring new skills, & be personally accountable.

Qualifications

Associate's degree required, in lieu of education, leadership may consider 3 years of applicable experience in customer service and technology.

2 years experience in technical support or customer service preferred.

Valid Driver’s License required. Must maintain a good driving record.

Sanford is an EEO/AA Employer M/F/Disability/Vet.