Technology Support Specialist I

enableIT; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Vision insurance

Flexible spending accounts

Life insurance

Job summary

enableIT is seeking an on-site technical support specialist in Houston to assist client personnel with AV, networking, and end-user technologies. The role emphasizes strong customer-facing skills, troubleshooting laptops, and supporting devices across Windows 10, Office 365, and Teams.

Responsibilities include AV equipment support in meeting rooms, printer management, inventory control, and documenting incidents in ServiceNow.

Qualifications

• Experience providing on-site technical support across networking, telecoms, and user devices.
• Strong customer-facing communication in a professional environment.
• Ability to perform root cause analysis and prevent recurrence.
• Proficient with ServiceNow ticketing and inventory management.

Responsibilities

• Provide on-site technical support and guidance for complex issues.
• Support and troubleshoot AV equipment in meeting rooms.
• Perform laptop troubleshooting and device configuration.
• Manage and support printers (HP, Xerox, Canon).
• Work with Windows 10, Office 365, and Microsoft Teams.
• Document issues and track progress in ServiceNow.
• Coordinate inventory and communicate system updates to customers.

Skills

AV support

On-site technical support

Customer-facing skills

Laptop troubleshooting

Windows 10 / Office 365 / Teams

Inventory management

Tools

ServiceNow

Yammer

SharePoint

Condeco

Surface Hub

Microsoft Teams Rooms

Crestron

Barco ClickShare

Polycom

Job description

Provide high-level on-site technical support to client personnel across networking, telecommunications, and end-user technologies.

This role requires strong AV support experience and excellent customer-facing skills in a professional environment.

• Provide on-site technical support, guidance, and solutions for complex technology issues.
• Support AV equipment in meeting rooms (e.g., Condeco, Surface Hub, Microsoft Teams Rooms, Crestron, Barco ClickShare, Polycom).
• Perform laptop troubleshooting, maintenance, and administration.
• Support and troubleshoot Apple MacBooks, iOS, and Android devices (setup and configuration).
• Manage and support HP, Xerox, and Canon print devices.
• Work with Windows 10, Office 365, and Microsoft Teams.
• Provide in-person support to resolve complex technical issues with strong customer service.
• Perform root cause analysis to resolve and prevent recurring issues.
• Analyze impacts and guide solution processes to meet customer and organizational needs.
• Collaborate with teams and leverage multiple resources to meet customer requirements.
• Support implementation of client technology solutions.
• Communicate system updates to customers as needed.
• Coordinate, track, and maintain inventory.
• Document and track issues using ServiceNow and ensure follow-ups.
• Perform software and firmware upgrades and testing.
• Proactively identify and resolve technical issues at the operational level.
• Participate in postmortem analysis and share best practices.
• Share solutions using collaboration tools like Yammer and SharePoint.
• Provide technical guidance and consult with stakeholders.

Benefits (W2)

• Health insurance
• Health savings account
• Vision insurance
• Flexible spending accounts
• Life insurance

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.