On-Site Systems Administrator, Tier 1 - Top Secret SCI

ADVANTAGE ENGINEERING & IT SOLUTIONS, INC; Maryland; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401K with employer contribution

Five weeks annual leave (25 days)

Up to 5,000 USD for education/training

Paid federal holidays (11)

Job summary

AEITS, Inc. in Annapolis Junction, MD, is seeking a Systems Administrator, Tier 1, for an on-site role requiring Active Top Secret SCI clearance with polygraph. Initial training runs Monday through Friday mornings. Work is on-site with no remote option.

Certifications include IAT Level 1, CompTIA A+ CE, CompTIA Network+ CE. Responsibilities cover user support, ticketing, and incident resolution. This position emphasizes documentation, mentoring, and adherence to security policies, with shifts

Qualifications

• Customer Service experience in IT support.
• Experience documenting and tracking issues; basic troubleshooting.

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using a help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support or specialized teams via the ticketing system.
• Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.

Skills

Customer Service

Education

High School Diploma or GED

Bachelor's degree

Tools

ServiceNow Ticketing System

Job description

AEITS, Inc. in Annapolis Junction, MD, is seeking a Systems Administrator, Tier 1, for an on-site role requiring Active Top Secret SCI clearance with polygraph. Initial training runs Monday through Friday mornings. Work is on-site with no remote option.

Certifications include IAT Level 1, CompTIA A+ CE, CompTIA Network+ CE. Responsibilities cover user support, ticketing, and incident resolution. This position emphasizes documentation, mentoring, and adherence to security policies, with shifts