On-Site Help Desk Admin (Tier 1) – Top Secret SCI

Gtscts; Maryland; On-site; USD 73,000 - 82,000; Full time

Benefits offered by this job

11 paid holidays

5 weeks PTO

Medical, dental, and vision plans

401(k) employer match

Tuition reimbursement

Hybrid work options available

Job summary

GTSC seeks a Systems Administrator, Tier 1 to support on-site operations in Annapolis Junction, MD. The role focuses on AWS infrastructure support, user assistance, and incident response under TS/SCI with polygraph requirements.

Responsibilities include diagnosing issues, guiding users through solutions, logging tickets in ServiceNow, and escalating complex cases as needed. Shift: 6am–4pm; on-site work only. Strong communication is essential.

Qualifications

• High School diploma or GED with 10 years of experience or a Bachelor's degree with 5 years of experience.
• Experience with ServiceNow ticketing system.
• Active Top Secret/SCI clearance with polygraph.

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing system.
• Log and track support requests using the help desk system.
• Diagnose and resolve basic hardware, software, and network issues.
• Escalate complex issues to second-level or specialized teams as needed.
• Maintain accurate tickets and contribute to knowledge base.

Skills

Strong communication

Customer service

Troubleshooting

Education

High School diploma or GED + 10 years experience

Bachelor's degree + 5 years experience

Tools

ServiceNow

Job description

GTSC seeks a Systems Administrator, Tier 1 to support on-site operations in Annapolis Junction, MD. The role focuses on AWS infrastructure support, user assistance, and incident response under TS/SCI with polygraph requirements.

Responsibilities include diagnosing issues, guiding users through solutions, logging tickets in ServiceNow, and escalating complex cases as needed. Shift: 6am–4pm; on-site work only. Strong communication is essential.