IT Systems Administrator (TS/SCI) | Tier 1-2 Support

Akina, Inc.; Maryland; On-site; USD 128,000 - 156,000; Full time

Benefits offered by this job

PTO 24 days

11 federal holidays

401k vesting 100%

Healthcare fully covered

Educational assistance

Job summary

Akina, Inc. is seeking a System Administrator to support IT systems implementation, troubleshooting, and maintenance at Annapolis Junction, MD.

You will manage day-to-day operations and provide Tier 1 and 2 support for diverse IT environments including Linux, Unix, Windows, and network components. The role requires a TS/SCI clearance with polygraph, and a bachelor’s degree in a technical discipline (or equivalent experience).

Qualifications

• Three (3) years of experience as a SA in programs and contracts of similar scope, type and complexity.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Responsibilities

• Provides support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning

Skills

IT Systems Support

Tier 1 Help Desk

Tier 2 Escalation

Linux/Unix/Windows

Network configuration

Education

Bachelor's degree in a technical discipline

Job description

Akina, Inc. is seeking a System Administrator to support IT systems implementation, troubleshooting, and maintenance at Annapolis Junction, MD.

You will manage day-to-day operations and provide Tier 1 and 2 support for diverse IT environments including Linux, Unix, Windows, and network components. The role requires a TS/SCI clearance with polygraph, and a bachelor’s degree in a technical discipline (or equivalent experience).