On-Site Switchboard Operator — Professional Call Center

RRD; Wheeling (WV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Disability insurance

401(k) with company match

Life insurance

Tuition assistance

Employee discounts

Job summary

RR Donnelley in Wheeling, WV is seeking a Switchboard Operator to join our on-site team. You will connect, hold, and transfer calls and provide information to route inquiries to the right contacts.

This role emphasizes accuracy, high-volume call handling, and professional phone etiquette. The position offers on-site work with competitive hourly pay and a benefits package, including medical, dental, and vision coverage.

Qualifications

• High school diploma or equivalent.
• At least one year switchboard operator experience.
• Receptionist or admin experience in corporate environment preferred.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Excellent customer service and professional phone manner.

Responsibilities

• Answer telephones in the Message Center using a multi-line system.
• Maintain phone logs and track issues with calls.
• Update and maintain phone lists per procedures.
• Handle additional projects as assigned.
• Coordinate with managers and clients on deadlines.
• Troubleshoot basic equipment and place service calls.
• Assist in training new hires.

Skills

Switchboard operation

Communication

Customer service

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

Tools

PBX/VoIP systems

Database management

Job description

RR Donnelley in Wheeling, WV is seeking a Switchboard Operator to join our on-site team. You will connect, hold, and transfer calls and provide information to route inquiries to the right contacts.

This role emphasizes accuracy, high-volume call handling, and professional phone etiquette. The position offers on-site work with competitive hourly pay and a benefits package, including medical, dental, and vision coverage.