Switchboard Operator - 1st Shift (On-site)

RR Donnelley & Sons; Wheeling (WV); On-site; USD 23,000 - 32,000; Full time

Job summary

RR Donnelley is seeking a Switchboard Operator for its Wheeling, WV location. The role requires operating a multi-line phone system, maintaining logs, and directing calls to correct contacts within the organization or externally.

The position emphasizes high-volume call handling, accuracy, and professional communication in a corporate environment. Qualifications include a high school diploma or equivalent and at least one year of switchboard experience, with proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Minimum one year switchboard operator experience.
• Experience as receptionist or administrative assistant is a plus.
• Basic PC skills with MS Office (Word, Excel, Outlook).
• Detail-oriented with strong accuracy and quality.
• Ability to prioritize multiple tasks and deadlines.
• Excellent verbal and written communication.
• Strong customer service orientation and professional phone manners.
• Ability to handle a high volume of calls.

Responsibilities

• Answer telephones in Message Center using a multi-line phone system.
• Utilize appropriate logs for tracking issues with calls.
• Maintain phone lists as per procedure.
• Handle additional projects as assigned.
• Communicate with manager and client on job or deadline issues.
• Ensure that request tickets are properly filled out before beginning work.
• Ability to handle high-stress environments.
• Complete various tasks as specified per request.
• Notify appropriate staff when calls are processed incorrectly.
• Troubleshoot basic equipment problems; place service calls when needed.
• Assist in training new hires.

Skills

Switchboard experience

Customer service

Multiline phone system

Microsoft Office

Attention to detail

Education

High school diploma or equivalent

Tools

PBX systems

Job description

Company Description

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey

Job Description

RR Donnelley is looking to add a Switchboard Operator to their Wheeling, WV team!

This role will have on-site requirements.

The Switchboard Operator is responsible for operating telephone switchboards and consoles to connect, hold and transfer telephone calls and to provide information to assist clients or refer them to appropriate contacts, either in the organization or elsewhere. Employee performs routine, and some non-routine, continuous work involved primarily with the operation of a telephone switchboard and the operation and maintenance of a computerized database of telephone information.

Job duties

(* denotes an "essential function")

• * Answer telephones in Message Center utilizing a multi-line phone system.

• * Utilize appropriate logs for tracking issues with calls.

• * Maintain phone lists as per procedure.

• * Handle additional projects as assigned.

• * Communicate with manager and client on job or deadline issues

• * Ensure that request tickets are properly filled out before beginning work.

• Ability to handle high-stress environments

• Complete various tasks as specified per request.

• Notify appropriate staff when calls are processed incorrectly.

• Troubleshoot basic equipment problems. Place service calls when needed.

• Assist in training new hires.

Working conditions

• Ability to work overtime as needed.

• Professional work environment

• Professional attire required

Qualifications

• High school diploma or equivalent

• Minimum of one year switchboard operator experience required (PBX, or private branch exchange switchboards, or voiceover Internet protocol switchboards)

• Previous receptionist or administrative experience preferred, preferably in a legal, banking or large corporate environment

• Intermediate PC Skills required: Microsoft Office, Word, Excel, Outlook

• Attention to detail with emphasis on accuracy and quality

• Ability to prioritize work to balance multiple projects and deadlines

• Excellent verbal written communication skills

• Exceptional customer service skills

• Ability to handle a high volume of incoming, outgoing, and interoffice calls

• Customer service oriented - actively looking for ways to help people.

• An extremely professional phone manner with an upbeat and pleasant phone voice

• Can be trusted with sensitive and/or confidential documents and information.

Additional Information

The rate of pay for this role at the noted RRD location is $17.02-23.46/ hour. Typically, roles follow stepprogressions to a target rate or set increments over time. Depending on the role, in addition to the hourlyrate of pay, the total compensation package may also include overtime, shiftdifferential, call-in, and/or stand‑by pay. RRD's benefit offerings include medical, dental, and visioncoverage, paid time off, disability insurance, 401(k) with company match, life insurance and othervoluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistanceand employer/partner discounts.

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#LI-NH
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RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.