Switchboard Operator - 1st Shift (On-site)

RRD; Wheeling (WV); Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Paid time off

Disability insurance

401(k) with company match

Life insurance

Tuition assistance

Employee discounts

Zusammenfassung

RR Donnelley in Wheeling, WV is seeking a Switchboard Operator to join our on-site team. You will connect, hold, and transfer calls and provide information to route inquiries to the right contacts.

This role emphasizes accuracy, high-volume call handling, and professional phone etiquette. The position offers on-site work with competitive hourly pay and a benefits package, including medical, dental, and vision coverage.

Qualifikationen

• High school diploma or equivalent.
• At least one year switchboard operator experience.
• Receptionist or admin experience in corporate environment preferred.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Excellent customer service and professional phone manner.

Aufgaben

• Answer telephones in the Message Center using a multi-line system.
• Maintain phone logs and track issues with calls.
• Update and maintain phone lists per procedures.
• Handle additional projects as assigned.
• Coordinate with managers and clients on deadlines.
• Troubleshoot basic equipment and place service calls.
• Assist in training new hires.

Kenntnisse

Switchboard operation

Communication

Customer service

Attention to detail

Microsoft Office

Ausbildung

High school diploma or equivalent

Tools

PBX/VoIP systems

Database management

Jobbeschreibung

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

RR Donnelley is looking to add a Switchboard Operator to their Wheeling, WV team!

This role will have on-site requirements.

The Switchboard Operator is responsible for operating telephone switchboards and consoles to connect, hold and transfer telephone calls and to provide information to assist clients or refer them to appropriate contacts, either in the organization or elsewhere. Employee performs routine, and some non-routine, continuous work involved primarily with the operation of a telephone switchboard and the operation and maintenance of a computerized database of telephone information.

Job duties

(* denotes an "essential function")

• * Answer telephones in Message Center utilizing a multi-line phone system.
• * Utilize appropriate logs for tracking issues with calls.
• * Maintain phone lists as per procedure.
• * Handle additional projects as assigned.
• * Communicate with manager and client on job or deadline issues
• * Ensure that request tickets are properly filled out before beginning work.
• Ability to handle high-stress environments
• Complete various tasks as specified per request.
• Notify appropriate staff when calls are processed incorrectly.
• Troubleshoot basic equipment problems. Place service calls when needed.
• Assist in training new hires.

Working conditions

• Ability to work overtime as needed.
• Professional work environment
• Professional attire required

Qualifications

• High school diploma or equivalent
• Minimum of one year switchboard operator experience required (PBX, or private branch exchange switchboards, or voiceover Internet protocol switchboards)
• Previous receptionist or administrative experience preferred, preferably in a legal, banking or large corporate environment
• Intermediate PC Skills required: Microsoft Office, Word, Excel, Outlook
• Attention to detail with emphasis on accuracy and quality
• Ability to prioritize work to balance multiple projects and deadlines
• Excellent verbal written communication skills
• Exceptional customer service skills
• Ability to handle a high volume of incoming, outgoing, and interoffice calls
• Customer service oriented - actively looking for ways to help people.
• An extremely professional phone manner with an upbeat and pleasant phone voice
• Can be trusted with sensitive and/or confidential documents and information.

Additional Information

The rate of pay for this role at the noted RRD location is $17.02-23.46/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLWV

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.