Switchboard Operators

Direct Staffing Inc; Cincinnati (OH); On-site; USD 18,184 - 25,898; Full time

Job summary

A leading healthcare staffing agency is currently seeking experienced Switchboard Operators for their Cincinnati office. As a Switchboard Operator, you will handle incoming calls, troubleshoot issues, and direct inquiries efficiently. The position requires a high school diploma and at least three years of relevant experience, along with strong analytical and communication skills. This role offers an engaging corporate environment with a competitive pay rate of $16.00 per hour.

Qualifications

• Requires a high school diploma.
• Three or more years of related experience.
• Proficient analytical, communication, and vocational skills.

Responsibilities

• Identify problems, troubleshoot, and provide advice to assist callers.
• Understand WellPoint structure and direct calls to the appropriate area.

Skills

Analytical skills

Communication skills

Keyboard proficiency

Familiarity with PC office software

Education

High school diploma

Job description

Our client, one of the leading healthcare companies, is currently seeking experienced Switchboard Operators for their Cincinnati/Mason, OH office.

By working for our client, you will be exposed to the leading healthcare company, work in a fast‑paced corporate environment, and be an integral part of the team.

Anticipated Start Date: Monday, 4/17

Anticipated Duration: 4/17/17 – 2/10/2018

Pay Rate: $16.00 per hour

The Switchboard Operator is responsible for receiving calls on the client’s 1‑800 telephone lines and responding to inquiries and requests for assistance.

Responsibilities

• Identify problems, troubleshoot, and provide advice to assist callers.
• Understand WellPoint structure and direct calls to the appropriate area.

Qualifications

Requires a high school diploma, three or more years of related experience, or an equivalent combination of education and experience. Proficient analytical, communication, and vocational skills are required. Basic keyboard proficiency and familiarity with basic PC office software are also required.