Switchboard Operator - 1st Shift (On-site)

RR Donnelley; Wheeling (WV); On-site; USD 23,000 - 32,000; Full time

Job summary

RR Donnelley in Wheeling, WV is seeking a Switchboard Operator for 1st shift. The role is on-site and involves operating a multi-line switchboard, routing calls, and maintaining logs. Requires a high school diploma and at least one year of switchboard experience, with preference for legal or corporate office backgrounds.

Proficiency with Microsoft Office and a professional telephone manner are essential, as is the ability to work overtime and manage multiple tasks with accuracy.

Qualifications

• High school diploma or equivalent is required.
• Minimum of one year switchboard operator experience.
• Experience as receptionist or admin in legal, banking or large corporate setting preferred.
• Proficient with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Answer telephones on a multi-line system and route calls.
• Maintain phone logs and update contact lists per procedure.
• Handle additional projects and meet deadlines as assigned.
• Communicate with manager and clients about job or deadline details.
• Troubleshoot basic equipment problems and assist training of new hires.

Skills

Customer service

Multi-line phone system

Attention to detail

Time management

Strong communication

Education

High school diploma or equivalent

1 year switchboard operator experience

Tools

Microsoft Office

Outlook

Excel

Job description

Switchboard Operator - 1st Shift (On-site)

• Full-time
• Department: Legal & Document Processing
• Shift: 1st Shift
• Compensation: USD 17.02 - USD 23.46 - hourly

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey

RR Donnelley is looking to add a Switchboard Operator to their Wheeling, WV team!

This role will have on-site requirements.

The Switchboard Operator is responsible for operating telephone switchboards and consoles to connect, hold and transfer telephone calls and to provide information to assist clients or refer them to appropriate contacts, either in the organization or elsewhere. Employee performs routine, and some non-routine, continuous work involved primarily with the operation of a telephone switchboard and the operation and maintenance of a computerized database of telephone information.

Job duties

• Answer telephones in Message Center utilizing a multi-line phone system.
• Utilize appropriate logs for tracking issues with calls.
• Maintain phone lists as per procedure.
• Handle additional projects as assigned.
• Communicate with manager and client on job or deadline issues
• Ensure that request tickets are properly filled out before beginning work.

Ability to handle high-stress environments

Complete various tasks as specified per request.

Notify appropriate staff when calls are processed incorrectly.

Troubleshoot basic equipment problems. Place service calls when needed.

Assist in training new hires.

Working conditions

Ability to work overtime as needed.

Professional work environment

Professional attire required

High school diploma or equivalent

Minimum of one year switchboard operator experience required (PBX, or private branch exchange switchboards, or voiceover Internet protocol switchboards)

Previous receptionist or administrative experience preferred, preferably in a legal, banking or large corporate environment

Intermediate PC Skills required: Microsoft Office, Word, Excel, Outlook

Attention to detail with emphasis on accuracy and quality

Ability to prioritize work to balance multiple projects and deadlines

Ability to handle a high volume of incoming, outgoing, and interoffice calls

Customer service oriented - actively looking for ways to help people.

An extremely professional phone manner with an upbeat and pleasant phone voice

Can be trusted with sensitive and/or confidential documents and information.

The rate of pay for this role at the noted RRD location is $17.02-23.46/ hour. Typically, roles follow stepprogressions to a target rate or set increments over time. Depending on the role, in addition to the hourlyrate of pay, the total compensation package may also include overtime, shiftdifferential, call-in, and/or stand-by pay.

RRD’s benefit offerings include:

• medical
• dental
• and visioncoverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance and othervoluntary supplemental insurance coverages
• plus parental leave
• adoption assistance
• tuition assistanceand employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply