On-Site Support Specialist

Elwood Staffing; Greenville (SC); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Health plan: Medical/Dental/Vision

Prescription drug plan

Life Insurance

Disability Insurance

401K plan with company contribution

Telemedicine

Job summary

Elwood Staffing is seeking an On-Site Assistant in Greenville, SC to support client On-Site programs, foster strong employer-associate relationships, and ensure performance standards are met. The role emphasizes superior customer service and adherence to company policies.

The ideal candidate will have background in customer service, strong communication skills, and the ability to multitask in a fast-paced environment. On-site collaboration with client management and temporary staff is required.

Qualifications

• Experience in a customer service role.
• Proficient in Microsoft Office.
• Excellent verbal and written communication skills.

Responsibilities

• Develop a strong working relationship with the client’s management team.
• Build effective relationships with all stakeholders to anticipate future needs and recruit temporary resources to meet those needs.
• Communicate effectively with client personnel, temporary associates, and company personnel.
• Regularly meet with client supervisory personnel to ensure satisfaction and address concerns.
• Assist in identifying and assigning temporary associates who meet client standards.
• Maintain contact with the current pool of temporary associates for future assignments.
• Respond to client and associate concerns; document and resolve issues per SOPs.
• Complete injury reports and assist injured workers with relevant procedures.
• Conduct new hire orientations to cover company policies and safety issues.
• Maintain regular and balanced time with client supervisors and production floor associates.

Skills

Customer service

Cross-functional communication

Verbal communication

Written communication

Multitasking

Organizational skills

Tools

Microsoft Office

Job description

Elwood Staffing is seeking an On-Site Assistant in Greenville, SC to support client On-Site programs, foster strong employer-associate relationships, and ensure performance standards are met. The role emphasizes superior customer service and adherence to company policies.

The ideal candidate will have background in customer service, strong communication skills, and the ability to multitask in a fast-paced environment. On-site collaboration with client management and temporary staff is required.