On-Site Specialist

Elwood Staffing; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health plan

Dental plan

Vision plan

Prescription drug plan

Life insurance

Disability insurance

401K plan

Teledoc

Employee Assistance Program

Benefit Advocates

Discounts for travel and shopping

Dell computer discount

Enterprise car rental discount

Chairman's Club

Anniversary awards

Tuition reimbursement

Certification bonus

Recruitment incentive

Bereavement leave

PTO & holidays

Training & development

Advancement opportunities

Job summary

Elwood Staffing is seeking an On-Site Specialist to support client On-Site programs, coach associates, and ensure performance goals are met. You will help build a strong employer-employee bond, reinforce the client relationship, and promote superior customer service across shifts.

The role requires coordinating with client management, traveling between sites, and maintaining safety and policy compliance while supporting progressive training and development within a fast-paced staffing

Qualifications

• Experience in a customer service role preferred.
• Ability to work cross-functionally to proactively communicate and resolve issues with urgency.
• Excellent computer skills including proficiency in Microsoft Office suite.
• Strong verbal and written communication skills.
• A valid driver's license is required for travel between branch and client location.
• Must have access to dependable transportation to ensure punctual arrival at work, travel between job sites or clients if needed.

Responsibilities

• Develop a strong working relationship with the client's management team.
• Build effective relationships with stakeholders to anticipate needs and recruit temporary resources.
• Communicate effectively with client personnel, temporary associates, and company personnel.
• Regularly meet with client's supervisory personnel to confirm satisfaction with associate performance.
• Maintain knowledge of client's facilities, positions, and policies.
• Collaborate with branch, regional, and corporate teams to meet client expectations.
• Assist with identifying and assigning temporary associates meeting client standards.
• Maintain contact with the current pool of temporary associates for future assignments.
• Conduct new hire orientations and brief associates on policies and safety.

Skills

Customer service experience

Cross-functional communication

Microsoft Office

Verbal & written communication

Driver's license

Transportation reliability

Tools

Microsoft Office Suite

Job description

When you join the Elwood family, you become part of a team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us!

Elwood Staffing is also a performance and results-driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily.

#powerthepurple

What Elwood Staffing can offer you:

• Competitive salary
• Health, Dental and Vision plan
• Prescription drug plan
• Life and Supplemental Life Insurance
• Short and Long - Term Disability
• 401K Plan with company contribution
• Telemedicine - Teledoc
• Employee Assistance Program
• Access to Benefit Advocates
• Discount tickets, travel, and shopping-Working Advantage
• Dell computer discount
• Enterprise Rental Car discount
• Chairman's Club
• Anniversary awards program
• Tuition reimbursement
• $500 bonus paid for completion of approved Professional Certification
• $500 Recruitment Incentive for Internal Careers
• Bereavement Leave
• Paid Time Off & Paid Holidays
• Progressive training and development
• Opportunities for advancement throughout our company

General Purpose of an On-Site Specialist:

The On-Site Specialist supports the overall success and improvement of the client's On-Site program. They must exercise independent judgment and discretion in effectively guiding the activities of all associates and to ensure job performance goals are met or exceeded. This includes coaching, counseling, disciplining, and terminating associates when appropriate. They will create a strong bond with all temporary associates, reinforcing the employer-associate relationship and their commitment to the client. All employees consistently support and promote the company mission, five key beliefs, philosophies, and provide Superior Customer Service in all aspects of the job.

Essential Functions of an On-Site Specialist:

• Develop a strong working relationship with the client's management team.
• Build effective relationships with all stakeholders to anticipate future needs and recruit temporary resources to meet those needs.
• Communicate effectively, both verbally and in writing, with all client personnel, temporary associates, and company personnel.
• Regularly meet with the client's supervisory personnel to confirm the client's satisfaction with the associate performance and address concerns.
• Intimate knowledge of client's facilities, positions, and policies.
• Collaborate with the branch team, regional, and corporate personnel to meet client performance expectations.
• Assist with identifying and assigning temporary associates who meet the client's standards regarding job skills and level of ability.
• Maintain regular contact with the current pool of temporary associates to clarify their availability for future assignments.
• Conduct new hire orientations to ensure all associates are aware of applicable company policies and safety issues before starting
• Follow the best practices for engaging newly hired associates.
• Respond to client and temporary associate concerns promptly; recommend and/or implement steps to resolve problems, prevent their reoccurrence, and document according to standard operating procedures.
• Walk the floor throughout the day, engaging with supervisors and associates, observing interactions, addressing safety issues, and assessing production demands.
• Complete injury reports and assist injured workers in getting medical treatment following company policy and procedures.
• Monitor turnover regularly and develop strategies to reduce turnover.

Desired Skills & Experience for a On-Site Specialist:

• Experience in a customer service role preferred.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
• Excellent computer skills including proficiency in Microsoft Office suite.
• Strong verbal and written communication skills.
• A valid driver's license is required for this role to travel between branch and client location.
• Must have access to dependable transportation to ensure punctual arrival at work, travel between job sites or clients if needed, and the ability to meet all scheduled work hours, including evenings and weekends.

If you are organized, the On-Site Specialist position would be a great fit for you!

Join our growing team today and discover why Elwood is one of the best to work for in the staffing industry!

We are an Equal Opportunity Employer.

Find out more about us at www.elwoodstaffing.com

#IJOSS