On-Site Student Services Specialist

Leading Solutions LLC; Emmitsburg (MD); On-site; USD 44,000 - 45,000; Full time

Job summary

A nationwide emergency management training organization is seeking a Customer Service Representative to provide essential support for FEMA’s National Disaster & Emergency Management University. The role involves responding to student inquiries, managing records, and processing verification requests. Desired candidates should possess excellent communication skills and strong proficiency in Microsoft Office applications. This is an on-site position located in Emmitsburg, Maryland, offering a professional work environment with training on FEMA systems.

Qualifications

• Ability to read, write, speak, and understand English clearly.
• Strong computer skills including Microsoft Office suite.
• Experience providing effective customer support via different platforms.
• Must be a U.S. citizen with FEMA Public Trust suitability.

Responsibilities

• Respond to student inquiries via phone, email, and online submissions.
• Support student needs related to applications and profiles.
• Process and verify Group Verification Requests.
• Maintain accuracy of transcript and verification workflows.

Skills

Customer support

Communication

Computer skills

Problem-solving

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A nationwide emergency management training organization is seeking a Customer Service Representative to provide essential support for FEMA’s National Disaster & Emergency Management University. The role involves responding to student inquiries, managing records, and processing verification requests. Desired candidates should possess excellent communication skills and strong proficiency in Microsoft Office applications. This is an on-site position located in Emmitsburg, Maryland, offering a professional work environment with training on FEMA systems.