On-Site Strategic Account Leader

Hirschbach; Bedford (Bedford County); On-site; USD 60,000 - 90,000; Full time

Job summary

The Dedicated Account Manager role with Hirschbach Motor Lines involves on-site support at a customer's distribution center, delivering exceptional service and driving account growth. The position emphasizes nurturing long-term relationships, strategic planning, and cross-functional collaboration to meet KPIs and client needs.

Various levels exist depending on experience, with autonomy to manage complex accounts, identify opportunities, and present performance-driven reports.

Qualifications

• 2-5 years of experience in account management or a client-facing role.
• Strong understanding of sales processes, customer service, and account growth strategies.
• Ability to handle client escalations and build long-term relationships.

Responsibilities

• Provide on-site support to an assigned customer ensuring satisfaction and retention
• Develop strategic plans to grow the account and meet KPIs
• Collaborate with cross-functional teams to execute client requirements and deliverables
• Monitor performance metrics and provide proactive solutions to meet client expectations
• Handle escalated issues and provide timely resolutions
• Generate and present reports on account health, growth, and performance

Skills

Account management

Client relationships

Sales processes

Customer service

Education

2-5 years experience in account management

Job description

The Dedicated Account Manager role with Hirschbach Motor Lines involves on-site support at a customer's distribution center, delivering exceptional service and driving account growth. The position emphasizes nurturing long-term relationships, strategic planning, and cross-functional collaboration to meet KPIs and client needs.

Various levels exist depending on experience, with autonomy to manage complex accounts, identify opportunities, and present performance-driven reports.