On-Site SOC Lead - 24/7 Physical Security Ops

Ll Oefentherapie; Anthony, NM (NM); On-site; USD 74,100 - 148,300; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) with company match

Job summary

Oracle GPS Operations seeks a Senior Security Operations Analyst to own the Shackelford SOC operating model, including alarm monitoring, camera verification, incident logging, and escalation. Lead runbooks, SOP translation, and training for on-site staff; coordinate with GSOC and vendors to improve monitoring and response.

The role reports to GPS/GSOC partners, maintains audit-ready documentation, and ensures readiness for 24/7 operations in a demanding data-center environment.

Qualifications

• Seven or more years of relevant experience in physical security operations.
• Hands-on experience with access-control, video-management, alarm-monitoring, and incident-management workflows; Lenel and Milestone experience strongly preferred.
• Demonstrated ability to create, improve, and use operational runbooks, alarm response procedures, escalation guides, shift-handoff standards, and training materials.
• Experience diagnosing or coordinating resolution of monitoring, camera, access-control, network, or system-integration issues in a live operational environment.
• Strong incident documentation, analytical, communication, vendor-coordination, and cross‑functional project skills.
• Ability to work on-site in Shackelford, Texas and support a 24/7 operational environment, including response to significant incidents or system outages when required.

Responsibilities

• Own the local SOC operating model for Shackelford, including alarm monitoring, camera verification, dispatch coordination, incident logging, shift handoffs, and escalation paths.
• Translate GSOC SOPs, Alarm Master Matrix requirements, site post orders, and local operating needs into usable runbooks, job aids, and response workflows.
• Standardize the investigation, documentation, and escalation of alarms and incidents so actions are timely, consistent, and traceable across shifts.
• Maintain local readiness for Lenel access-control alarms, Milestone video monitoring and retrieval, communication tools, and documented degraded-mode procedures when systems or connectivity are impaired.
• Coordinate with GSOC, Security Systems, Data Center Operations, construction, guard force leadership, IT/network teams, and vendors to diagnose monitoring gaps, restore service, and close recurring break/fix issues.
• Support construction-to-operations transitions by validating monitoring coverage, alarm visibility, camera readiness, access-control changes, commissioning activity, and operational handoffs before sites or systems enter service.
• Develop and maintain practical training plans, access readiness, and competency checks for SOC operators and contracted staff; provide functional guidance without assuming direct personnel-management authority.
• Analyze alarm, incident, outage, response-time, and quality data; establish meaningful performance measures and recommend corrective actions, preventive controls, and process improvements.
• Maintain audit-ready SOC documentation, including shift logs, incident records, escalation guides, operating procedures, training materials, outage playbooks, and after-action follow-up.
• Serve as the local functional escalation point for SOC process and systems issues, escalating material risk, critical incidents, and unresolved service failures through the defined GPS and GSOC paths.
• Support GPS Investigations by preserving, locating, and documenting relevant video, alarm, and access-control information for review of suspicious activity or incidents.

Skills

Alarm monitoring

Video management

Access control

Incident management

Runbooks

Documentation

Vendor coordination

Analytical skills

On-site operations

Education

Bachelor's degree in security, criminal justice, engineering, information systems, or related discipline

Tools

Lenel

Milestone

PSIM platforms

Job description

Oracle GPS Operations seeks a Senior Security Operations Analyst to own the Shackelford SOC operating model, including alarm monitoring, camera verification, incident logging, and escalation. Lead runbooks, SOP translation, and training for on-site staff; coordinate with GSOC and vendors to improve monitoring and response.

The role reports to GPS/GSOC partners, maintains audit-ready documentation, and ensures readiness for 24/7 operations in a demanding data-center environment.