On-Site SOC Lead — Physical Security & Incident Response

Oracle; Anthony, NM (NM); On-site; USD 88,980 - 148,300; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Job summary

Oracle's Global Physical Security (GPS) Operations Team secures the corporation's data center and facility footprint through physical access, video monitoring, alarm management, incident response, and coordinated operational controls. The Physical Security Operations Analyst is the on-site IC4 owner for the Shackelford, TX local SOC operating model.

This on-site role in Santa Teresa, NM leads the SOC function, establishing reliable procedures, coordinating with GSOC and site partners, and

Qualifications

• Seven or more years in physical security ops, SOCs, or related terrain.
• Hands-on with access-control, video-management, alarm-monitoring, and incident-management workflows; Lenel/Milestone preferred.
• Ability to create/runbooks, escalation guides, and training materials.
• Experience diagnosing and coordinating resolutions for monitoring, CCTV, access-control, and network/system issues.

Responsibilities

• Own the local SOC operating model for Shackelford, including alarm monitoring, camera verification, dispatch coordination, incident logging, shift handoffs, and escalation paths.
• Translate GSOC SOPs and site requirements into runbooks, job aids, and response workflows.
• Standardize alarm/incident investigation, documentation, and escalation across shifts.
• Maintain readiness for Lenel access-control alarms, Milestone video monitoring, and degraded-mode procedures when systems fail.
• Coordinate with GSOC, Security Systems, Data Center Ops, IT/network, vendors, and guard-force partners to diagnose gaps, restore service, and close break/fix issues.
• Support transitions from construction to operations by validating monitoring coverage and handoffs before sites enter service.
• Develop training plans, access readiness, and competency checks for SOC operators and contracted staff.
• Analyze alarm, incident, outage, and response-time data and propose improvements and controls.

Skills

Alarm monitoring

Video management

Access-control

Incident management

Runbooks

Documentation

Vendor coordination

Education

Bachelor's degree in security or related field

Tools

Lenel

Milestone

Job description

Oracle's Global Physical Security (GPS) Operations Team secures the corporation's data center and facility footprint through physical access, video monitoring, alarm management, incident response, and coordinated operational controls. The Physical Security Operations Analyst is the on-site IC4 owner for the Shackelford, TX local SOC operating model.

This on-site role in Santa Teresa, NM leads the SOC function, establishing reliable procedures, coordinating with GSOC and site partners, and