On-Site Services Specialist.Managed Services Onsite On-Site Services Specialist.Managed Services Onsite

Lancesoft; Bellevue (WA); On-site; USD 25,000 - 30,000; Full time

Job summary

Lancesoft in Bellevue, WA is seeking an Operations Support Associate to handle high-volume print and copy tasks, processing and storing documentation, and delivering exceptional service. You will operate printers, assist with meeting room setups, and perform reception duties as needed.

You’ll maintain records, manage inventory, and help coordinate service calls while upholding safety standards in a fast-paced, customer-focused environment.

Qualifications

• High school diploma or GED required.
• Proficiency in MS Office Suite and basic computer skills.
• Strong communication and customer service mindset in fast-paced environment.

Responsibilities

• Operate high-volume 2D or 3D print and copy machines with quality and efficiency.
• Provide equipment troubleshooting and escalate issues promptly for resolution.
• Deliver customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Maintain meticulous records, manage inventory, and calculate charges for services rendered.
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
• Assist with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards and adhere to protocols while handling equipment and materials.

Skills

MS Office Suite

Customer service

Communication skills

Education

High school diploma or GED

Tools

Copier equipment basics

Job description

Duration: 0-2+ Months (Possible Extension)

Shift: 08: 00 AM to 05: 00 PM (M-F)

Interview Type: In person

Job Description: The candidate will be receiving, checking opening and processing and storage documents in different files. Candidate will play a pivotal role in transforming our clients'experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery.

Roles and Responsibilities

• Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.
• Provide essential equipment troubleshooting and escalates technical issues promptly for resolution.
• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Maintain meticulous records, manage inventory, and calculate charges for services rendered.
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.

Qualifications Must Have

• High school diploma or GED, coupled with minimum one year of relevant work experience.
• Proficiency in basic computer skills, including MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.

Qualifications Nice to Have

• Previous experience in copy jobs or related fields.
• Basic knowledge of electronics and copier equipment repair.

In this role, you will be at the forefront of innovation, providing solutions and exceptional service.

If you are ready to make a meaningful impact and embark on a journey of growth,

Dress Code: Casual formal