Office Services Specialist

Ricoh; Quincy (MA); On-site; USD 40,000 - 65,000; Full time

Job summary

Ricoh in Massachusetts is seeking a Senior On-Site Service Specialist to support high-volume print and copy equipment on customer sites. You will operate, troubleshoot, and ensure quality while delivering thorough customer service and coordinating service calls.

You will maintain records, manage inventory, assist with room setups and reception duties, and uphold safety standards in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of relevant work experience.
• Basic computer proficiency, including Microsoft Office Suite.
• Strong communication and customer service skills.
• Ability to work in a fast-paced, customer-focused environment.

Responsibilities

• Operate high-volume 2D or 3D print and copy equipment, ensuring quality and efficiency.
• Perform basic equipment troubleshooting and escalate technical issues.
• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Maintain accurate records, manage inventory, and calculate charges for services rendered.
• Collaborate with team members to ensure timely delivery of completed jobs and support building functions.
• Provide additional on-site support, including meeting room setups, light maintenance, and reception duties.
• Follow safety standards and protocols when handling equipment and materials.

Skills

Customer service

Communication

Microsoft Office

Fast-paced environment

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Senior On-Site Service Specialist

Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in enhancing the client experience through high-quality operational support. You will work with technology across high-volume duplicating, production, sorting, and mailing functions while helping ensure seamless day-to-day operations and client satisfaction.

From equipment operation and troubleshooting to customer service and reception support, you will be an integral part of delivering exceptional on-site service.

Roles & Responsibilities:

• Operate high-volume 2D or 3D print and copy equipment, ensuring quality and efficiency.
• Perform basic equipment troubleshooting and promptly escalation technical issues for resolution.
• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Maintain accurate records, manage inventory, and calculate charges for services rendered.
• Collaborate with team members to ensure the timely delivery of completed jobs and support various building functions.
• Provide additional on-site support as needed, including meeting room setups, light maintenance, and reception duties.
• Follow established safety standards and protocols when handling equipment and materials to maintain a safe work environment.

Must-Have Qualifications:

• High school diploma or GED.
• Minimum of 1 year of relevant work experience.
• Basic computer proficiency, including Microsoft Office Suite.
• Strong communication and customer service skills.
• Ability to work effectively in a fast-paced, customer-focused environment.

Nice-to-Have Qualifications:

• Previous experience with copy/print jobs or related services.
• Basic knowledge of electronics and copier equipment repair.
• Valid driver's license with minimum required auto insurance coverage.

Why Join Us?

In this role, you will be at the forefront of service delivery, providing solutions that help keep our clients' operations running smoothly. If you are ready to make a meaningful impact while continuing to grow your skills,