Client Service II Representative- Print Production Services

Canon USA; Fairfax (VA); On-site; USD 23,694 - 32,194; Full time

Job summary

Canon USA is seeking a dedicated individual for a full-time on-site role focused on customer service, print production, and managing service activities. You will be responsible for ensuring client satisfaction while overseeing daily operations and equipment maintenance.

The ideal candidate has a high school diploma and 1 to 2 years of experience in customer service. Strong communication and multitasking skills are essential, alongside a willingness to work overtime as needed. Compensation ranges from $17.20 to $23.37 per hour, based on experience.

Qualifications

• 1 to 2 years of related experience in a customer service environment.
• Ability to work with minimal supervision and prioritize tasks.
• Willingness to work overtime as needed.

Responsibilities

• Communicates with clients and oversees service activity.
• Responsible for print production and equipment maintenance.
• Meets deadlines with effective multitasking.

Skills

Customer service

Communication skills

Technical knowledge

Multitasking

Attention to detail

Education

HS Diploma or GED

Job description

Main Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal communication.
• Provides strong customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
• Communicates and trains team on changes to workflow or procedure.
• Oversees and manages daily and monthly records on service activity.
• Effectively communicates with the client and staff.
• Serves as main point of contact to the client for daily activity and participates in client meetings on account activity, when appropriate.
• Manages responsibilities that may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attends cross‑functional trainings to ensure ability to provide coverage when short‑staffed.
• Adaptable to site responsibility and location of coverage changes based on client and/or division needs.

Copy/Print Production / Copy Center

• Responsible for prompt and accurate reproduction of all print requests.
• Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre‑delivery quality control check.
• Receives, logs, delivers and tracks all activity for reporting purposes.
• Responds to customer requests.
• Performs routine upkeep and basic maintenance of equipment.
• Records and tracks customer inquiries and fulfillment of requests.
• Performs daily convenience care functions as needed.

About You: The Skills & Expertise You Bring

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Willingness to work overtime as needed.
• Required to obtain and maintain all necessary security and/or other clearances required by customers to enter their premises.
• May require driving between multiple client locations and possibly a personal vehicle (valid driver’s license and acceptable driving record necessary).
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Compensation

In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 - $23.37 per hour.

Workstyle Description

Full‑Time On Site - This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

EEO & Legal Statements

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.