Sr On-Site Service Spec. Offsite MS (Open)

ADN Group; New York (NY); On-site; USD 30,000 - 40,000; Part time

Job summary

A service organization is seeking a Sr On-Site Service Specialist in New York to perform high volume copying and document management tasks. The ideal candidate will have basic computer skills, customer service experience, and a high school diploma. Essential duties include operating copy machines, handling confidential documents, and maintaining service logs. This entry-level contract position offers growth opportunities in an office environment.

Qualifications

• Requires high school diploma, GED, or equivalent work experience.
• Minimum of 1 year of experience in an office environment is strongly desired.
• Some related copy job experience is preferred.

Responsibilities

• Runs high volume copy machines and performs binding and finishing work.
• Handle highly sensitive and confidential documents that may be time sensitive.
• Distributes office supplies, fax transmissions, and mail to designated drop-off points.

Skills

Proficient in maintaining records of mail and packages

Customer service skills

Basic computer skills

Technical aptitude with office equipment

Education

High school diploma or GED

Tools

MS Office Suite

High volume copy machines

Job description

Sr On-Site Service Spec. Offsite MS (Open)

Job Details

Job Title: Sr On-Site Service Spec. Offsite MS (Open)

Location: New York, NY, United States, 10036

Employment Type: 1 Contractor Onsite position / Temp to Engage

Summary

Provides operations functions in one or all of the following areas within an office environment: operates high volume duplicating and document scanning equipment, performs associated copying tasks, operates high volume mail processing equipment. This includes shipping/receiving, sorting, distributing and handling incoming/outgoing mail/faxes, applying postage, and providing copier maintenance/repair. May also perform entry-level bindery, QC, housekeeping, file services, or call center functions. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager.

Looking for

• Batch printing and copying.
• Creating binders, spiral bound, and creating custom tabs.
• Proficient in maintaining records of incoming and outgoing mail, packages, and shipments.
• Looking for a candidate that has work experience in Staples, FedEx Kinko's, or UPS.

Responsibilities

• Runs high volume copy machines and performs binding and finishing work.
• Handle highly sensitive and confidential documents that may be time sensitive.
• Provide upmost in quality work due to the sensitive nature of documents and projects.
• Operate high volume scanners, image handling software, MS Office, and Email systems.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Clears paper jams and informs technicians of specific problems.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions, and mail to company personnel and/or designated drop‑off points.
• Calculates charges for jobs performed and maintains some billing logs.
• Responds to and coordinates all service calls required by the customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre‑determined customer locations within and outside of the site.
• Maintains daily meter and service logs. May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping and/or receiving of materials.
• Uses shrink‑wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales.
• Uses all copier equipment, calculator, fax machine, postage meter, and some PC.
• Performs filing duties, which may include 'purging' and archiving old documents.
• Performs duties of scanning, file conversion, and file naming.
• Performs FTP (File Transfer Protocol) between computers and files for printing and CS/DVD search.
• Perform file formatting for printing/Excel files.
• Assist with coordinating projects that will be completed off site (BIS or Smart Source).
• Responsible for interacting and providing professional level support to users at various levels, including project managers, associates and partners.
• Perform quality accurate jobs/projects that may require tight deadlines and potentially under high pressure.
• Performs other duties as assigned.

Education and Experience

• Requires high school diploma, GED, or equivalent work experience.
• Minimum of 1 year of experience in an office environment is strongly desired.
• Some related copy job experience is preferred.
• Complete Ricoh training within 90 days of hire and maintain any new training requirements.
• May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy.

Knowledge, Skills, and Abilities

• Demonstrated competency in basic computer skills including proficiency in MS Office Suite.
• Technical aptitude with printers, copy and postage machines and other office equipment.
• Good customer service and organization skills.
• Ability to utilize a mixture of hardware and software (cost recovery, document management, advanced workflow).
• Requires knowledge and understanding of shipping/receiving procedures.
• Basis electronics knowledge is preferred.
• Possesses ability to work independently and flexibly to complete projects.
• Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
• Possesses ability to comprehend instructions concerning mail delivery.
• Possesses troubleshooting and problem solving skills.
• Possesses ability to read and comprehend written technical information in the form of manuals, parts books, and related publications.
• Possesses excellent customer relations skills and excellent verbal communication skills.

Physical Demands

• Typically, an office environment with a normal range of temperature and noise level.
• Work assignments are diversified; must interpret, comprehend, and apply complex material/data/instruction.
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities.
• Lifting or moving items weighing up to 50 lbs.
• Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

Seniority level

Entry level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting