Onsite Customer Service Specialist

Ricoh; Atchison (KS); On-site; USD 38,000 - 56,000; Full time

Job summary

Ricoh in Atchison, KS seeks a Senior On-Site Service Specialist to support clients with operations, maintenance, troubleshooting, and reception duties.

You will work with high-volume printers and mail tasks, deliver proactive service, coordinate calls, and keep accurate records, with safety and teamwork at the core. This full-time role offers exposure to cutting-edge technology and opportunities for growth within a global leader.

Qualifications

• High school diploma or GED required, plus 1 year of relevant work experience.
• Proficiency in MS Office Suite and basic computer skills.
• Strong communication skills in a fast-paced, customer-centric environment.

Responsibilities

• Operate high-volume print and copy machines with quality and efficiency.
• Troubleshoot equipment and escalate issues promptly.
• Provide exceptional customer service by handling inquiries and service calls.
• Maintain records, manage inventory, and bill for services.
• Coordinate with team to ensure smooth delivery of jobs.
• Assist with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards while handling equipment and materials.

Skills

Customer service

Communication skills

MS Office Suite

Education

High school diploma or GED

Tools

Copy equipment repair

Electronics basics

Driver's license

Job description

Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery.

Roles and Responsibilities:

• Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.
• Provide essential equipment troubleshooting and elevate technical issues promptly for resolution.
• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Maintain meticulous records, manage inventory, and calculate charges for services rendered.
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.

Qualifications Must Have:

• High school diploma or GED, coupled with minimum one year of relevant work experience.
• Proficiency in basic computer skills, including MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.

Qualifications Nice to Have:

• Previous experience in copy jobs or related fields.
• Basic knowledge of electronics and copier equipment repair.
• Valid driver's license with minimum auto insurance coverage.

In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth,