On-Site Service Order & Logistics Lead

Quest Global; North Carolina; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Short/Long Term Disability

Job summary

Quest Global in Charlotte, NC is seeking a Project Coordinator to manage multiple projects at the Charlotte repair facility and provide timely customer status updates.

The role requires 2+ years in manufacturing, strong SAP knowledge (OPP, PD2) and proficiency with MS Office. On-site work with a focus on on-time delivery of parts, logistics coordination, and cross-functional collaboration.

Qualifications

• Bachelor’s Degree in a related field or equivalent experience.
• 2 or more years of work experience in the relevant field and manufacturing industry.
• Strong organizational skills and customer service experience is needed
• In-depth knowledge in SAP(OPP, PD2), Sales & Distribution, Engineering, Procurement, MRP, finance, etc.
• Proficient inMS Excel, PowerPoint, and Word
• Strong communication skills
• Strong networking and collaboration skills
• Customer First attitude
• Solidproduct knowledge
• Resolution and time focused
• High team spirit

Responsibilities

• Simultaneously manage multiple projects within the Charlotte repair facility
• Responsible for providing customer status updates, in both written and verbal formats.
• Create Extra Work Requests, present to customers and execute change orders once approved.
• Coordination of information and logistics between a variety of internal and external organizations.
• Manage performance metrics including facilitation of lessons learned at conclusion of each project.
• Liaise with our Service partners, order managers, buyers, planners, andengineeringto ensure on-time delivery of spare parts and repairs
• Coordinate issue resolutions with Warehouse & Supply for on-time delivery of parts

Skills

Customer service

SAP knowledge

MS Excel

PowerPoint

Word

Communication skills

Team collaboration

Education

Bachelor’s Degree in a related field

Tools

SAP (OPP, PD2)

MS Excel

PowerPoint

Word

Job description

Quest Global in Charlotte, NC is seeking a Project Coordinator to manage multiple projects at the Charlotte repair facility and provide timely customer status updates.

The role requires 2+ years in manufacturing, strong SAP knowledge (OPP, PD2) and proficiency with MS Office. On-site work with a focus on on-time delivery of parts, logistics coordination, and cross-functional collaboration.