On-Site Data Center Engineer - Dell Servers & AI

TekWissen ®; Columbus (OH); Sur place; USD 47 000 - 67 000; Plein temps

Résumé du poste

TekWissen® is seeking an On-Site Service Engineer to support enterprise data center environments in Columbus, OH. This 6‑month temporary assignment is hands-on, with a focus on maintaining uptime and resolving hardware issues in customer sites.

You'll work with Dell server hardware, perform builds, firmware updates, and troubleshooting across Linux and other OSes, with on‑call rotations and clear communication with clients. A 3–5+ year background in technical support or data centers is required.

Qualifications

• 3–5+ years of experience in technical support, field service, or data center roles.
• Associate or bachelor's degree in IT or related field (or equivalent experience).
• Dell or other vendor certifications are a plus, but not required.
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on‑call schedules.

Responsabilités

• Provide on‑site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
• Support both reactive and preventive maintenance following established procedures
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution
• Document work performed and contribute to shared knowledge and best practices
• Participate in on‑call rotations and support extended coverage when needed

Connaissances

Server hardware

Data center

Troubleshooting

Customer communication

On-site support

Formation

Associate degree in IT

Bachelor's degree in IT

Outils

Dell servers

Description du poste

TekWissen® is seeking an On-Site Service Engineer to support enterprise data center environments in Columbus, OH. This 6‑month temporary assignment is hands-on, with a focus on maintaining uptime and resolving hardware issues in customer sites.

You'll work with Dell server hardware, perform builds, firmware updates, and troubleshooting across Linux and other OSes, with on‑call rotations and clear communication with clients. A 3–5+ year background in technical support or data centers is required.