On-Site Service Dispatcher & Coordinator (HVAC)

Tech-24 A Commercial Food Service Repair Company Inc; Cincinnati (OH); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Birthday off

Medical, dental, vision

Short-term disability insurance

401(k) with company match

Training opportunities

EAP

Job summary

Tech24 in Cincinnati, OH is seeking a Service Coordinator (Dispatcher) to ensure efficient daily operations by scheduling and dispatching service technicians and prioritizing reactive service calls. You will coordinate return visits, provide updates, and maintain accurate records in a fast-paced environment.

The role requires strong attention to detail, customer service expertise, and the ability to manage multiple tasks while serving as the primary contact between technicians, customers, and

Qualifications

• High school diploma or GED required.
• Minimum 2 years of experience in customer service, dispatching, project management, or a related field.
• Proficient computer and data entry skills.
• Highly organized and detail-oriented.
• Knowledge of service areas and route optimization skills.

Responsibilities

• Dispatch service technicians to assigned service calls.
• Schedule and coordinate daily service appointments.
• Maintain dispatch schedules in Global Edge and Excel dispatch board.
• Debrief technicians following service calls and update service details.
• Forecast workload 2-3 days in advance to support resource planning.
• Follow up on open service calls and customer return visits.
• Confirm upcoming appointments with customers and provide status updates.
• Maintain accurate customer records and service database entries.
• Monitor and respond to incoming calls, emails, and after-hours messages.
• Coordinate with technicians and warehouse teams on parts availability and job readiness.
• Manage service quote logs and customer portals.
• Ensure calls are properly routed to on-call technicians.
• Support additional administrative and operational duties as needed.

Skills

Customer service

Dispatching

Project management

Data entry

Highly organized

Route optimization

Microsoft Office

Communication

Education

High school diploma or GED

Tools

Global Edge

Excel

Microsoft Office Suite

Job description

Tech24 in Cincinnati, OH is seeking a Service Coordinator (Dispatcher) to ensure efficient daily operations by scheduling and dispatching service technicians and prioritizing reactive service calls. You will coordinate return visits, provide updates, and maintain accurate records in a fast-paced environment.

The role requires strong attention to detail, customer service expertise, and the ability to manage multiple tasks while serving as the primary contact between technicians, customers, and