HVAC Dispatch Coordinator — CSR Focus (Temp-to-Hire)

Express Employment Professionals - Cincinnati East; McHenry (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision/Eyewear plan

IL Paid Leave Hours

401k

Life insurance

Prescription drug reimbursement

Short-term disability

Referral bonuses

Job summary

Express Employment Professionals - Cincinnati East seeks a CSR / HVAC Dispatcher in McHenry, IL. The role coordinates service calls, maintenance, and technician schedules while serving as the main contact for customers and teams.

Training will be provided, and you will review daily progress with team members to address questions and improve performance as needed. This temp-to-hire position offers steady daytime hours.

Qualifications

• Previous customer service, dispatching, HVAC, plumbing, electrical, or home-services experience preferred.
• Excellent verbal and written communication skills with strong organizational and multitasking abilities.
• Proficiency with computers, Microsoft Office, CRM systems, and scheduling software.
• Strong attention to detail, problem-solving skills, and the ability to remain calm and professional in a fast-paced environment.
• Ability to work effectively with customers, field technicians, and office staff while adapting to changing priorities.

Responsibilities

• Answer incoming customer calls, emails, and service requests while providing professional and courteous customer service.
• Schedule and dispatch HVAC technicians for service, maintenance, diagnostic, and installation calls while prioritizing workload and optimizing daily schedules.
• Communicate effectively with customers and technicians regarding appointment updates, delays, schedule changes, emergency calls, and job details.
• Maintain accurate customer records, service documentation, and dispatch information within CRM and scheduling software.
• Assist with customer follow-up, administrative tasks, billing support, and coordination between service and installation departments.

Skills

Customer service

Dispatching

HVAC knowledge

CRM software

Multitasking

Tools

Microsoft Office

CRM systems

Scheduling software

Job description

Express Employment Professionals - Cincinnati East seeks a CSR / HVAC Dispatcher in McHenry, IL. The role coordinates service calls, maintenance, and technician schedules while serving as the main contact for customers and teams.

Training will be provided, and you will review daily progress with team members to address questions and improve performance as needed. This temp-to-hire position offers steady daytime hours.