Dispatcher Service Coordinator

Commercial Appliance Parts and Service; Orlando (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Disablity

Life Insurance

401(k) with Company Match

Vacation, Sick, and Personal Time

Paid Holidays

Town Shares program

Job summary

Commercial Appliance Parts & Service in Orlando, FL is seeking an experienced Service Coordinator/Dispatcher to join our in-person team. You will coordinate field technicians, handle customer calls, and keep daily service operations running smoothly.

This role requires prior dispatching experience, strong communication, and proficiency with Microsoft Office. You’ll work Monday through Friday, 8:00 AM to 5:00 PM, in an environment that values reliability and teamwork.

Qualifications

• Experience in service dispatching or coordinating is required.
• HVAC, refrigeration, or other field-service dispatch experience is preferred.
• Ability to coordinate multiple technicians and manage changing priorities.
• Strong customer service and communication skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer incoming service calls and assist customers with service needs.
• Coordinate and dispatch service technicians based on location, availability, and urgency.
• Communicate with customers, technicians, and internal teams throughout the day.
• Monitor technician schedules and adjust priorities as service needs change.
• Review technician work orders for accuracy and completeness.
• Communicate through third-party portals and applications.
• Provide timely updates to customers regarding service status.
• Assist with additional service department responsibilities as needed.

Skills

Service dispatching

Field technician coordination

Customer service

Communication skills

Multitasking

Microsoft Office

Background check completed

Drug screen required

18+ years old

Tools

MS Office Suite

Job description

Join Our Team as a Service Coordinator/Dispatcher!

We are seeking an experienced Service Coordinator/Dispatcher to join our Orlando team. This position plays a key role in coordinating field service technicians, communicating with customers, and keeping daily service operations running smoothly.

This is anIN-PERSONposition in Orlando, FL,Full-Time/Hourly, Monday-Friday, 8:00 AM to 5:00 PM.

Position Summary:

• Answer incoming service calls and assist customers with service needs.
• Coordinate and dispatch service technicians based on location, availability, and urgency.
• Communicate throughout the day with customers, technicians, and internal teams.
• Monitor technician schedules and adjust priorities as service needs change.
• Review technician work orders for accuracy and completeness.
• Communicate through third-party customer portals and applications.
• Provide timely updates to customers regarding service status.
• Assist with additional service department responsibilities as needed.

Key Qualifications:

• Previous service dispatching or coordinating experience required.
• HVAC, refrigeration, commercial service, or other field-service dispatch experience strongly preferred.
• Experience coordinating multiple field technicians and managing changing priorities.
• Strong customer service and communication skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong computer skills, including Microsoft Office.
• Must successfully complete a background check and drug screen.
• Must be at least 18 years old.

Benefits of Joining Our Team:

• Medical, Dental, Vision, and Disability Benefits
• Life Insurance
• 401(k) & Company Match
• Vacation, sick, and personal time
• Paid holidays
• Town Shares program, allowing you to share in the long-term financial success of our company as you grow with us.

Join us and be part of a dynamic and rewarding team!

AboutCommercial ApplianceParts &Service

Since 1946, Commercial Appliance Parts & Service has provided trusted commercial cooking and refrigeration equipment repair throughout Florida and Georgia. We proudly serve restaurants, hotels, hospitals, schools, and universities and are an authorized warranty service provider for many major equipment manufacturers.

To learn more, please visit us at: http://www.comapp.com

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Commercial ApplianceParts &Serviceis a division of Unlimited Service Group