On-Site Service Desk Specialist - IT Support & Customer Care

Lakeside Foods, Inc; Manitowoc (WI); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision insurance

401(k) retirement plan with company 
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Paid vacation and personal time

Training and professional development

Exposure to a wide range of tech

Growth opportunities

Job summary

Lakeside Foods is seeking a Service Desk Specialist to provide first-level technical support for internal and external users. This on-site role is based at our Weston facility and delivers timely solutions with strong customer service and a positive user experience.

You will handle hardware/software issues, manage tickets, assist with onboarding, and contribute to knowledge base updates and IT improvement projects.

Qualifications

• Experience in a service desk, help desk, technical support, or customer support role preferred.
• Basic knowledge of Windows operating systems and Microsoft Office applications.
• Basic networking knowledge.
• ITIL certification is a plus.

Responsibilities

• Serve as the first point of contact for technical support requests via phone, email, chat, and the Service Desk portal.
• Troubleshoot and resolve hardware, software, and user access issues.
• Escalate issues requiring advanced technical support to the appropriate IT teams.
• Track, update, and resolve incidents and service requests through the ticketing system.
• Follow up with users to ensure complete resolution and satisfaction.
• Maintain accurate documentation of issues, resolutions, and support activities.
• Create and update knowledge base articles and support documentation.
• Support employee onboarding and offboarding, including hardware and software setup.
• Assist with continuous improvement initiatives and special IT projects.
• Provide occasional support at Lakeside Foods facilities as needed.

Skills

Customer service

Communication

Troubleshooting

Organization

Time management

Effective user communication

Self-motivation

Attention to detail

Prioritization

Education

High school diploma

Associate degree in a computer-related field

Job description

Lakeside Foods is seeking a Service Desk Specialist to provide first-level technical support for internal and external users. This on-site role is based at our Weston facility and delivers timely solutions with strong customer service and a positive user experience.

You will handle hardware/software issues, manage tickets, assist with onboarding, and contribute to knowledge base updates and IT improvement projects.