On-Site IT Helpdesk Specialist — Customer-Focused Support

Lakeside Foods Inc.; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay based on experience

Comprehensive medical, dental, vision

401(k) with company match

Paid vacation and personal time

Paid training and professional dev.

Exposure to a wide range of tech

Growth opportunities in a family-owned

Job summary

Lakeside Foods seeks a Service Desk Specialist to provide first-level IT support for internal and external users. You will diagnose and resolve issues, serve as the primary contact via phone, email, chat, and portal, and document all actions with strong customer service.

This on-site role is based at our Weston, Oregon facility and offers growth opportunities within a family-owned company. Training and development are provided to keep you current with technologies.

Qualifications

• High school diploma or equivalent required.
• Associate degree in a computer-related field preferred.
• Basic knowledge of Windows OS and Microsoft Office.
• Basic networking knowledge.
• ITIL certification is a plus.

Responsibilities

• Serve as the first point of contact for technical support via phone, email, chat, and the Service Desk portal.
• Troubleshoot and resolve hardware, software, and user access issues.
• Escalate issues requiring advanced technical support to appropriate IT teams.
• Track, update, and resolve incidents and service requests through the ticketing system.
• Follow up with users to ensure complete resolution and satisfaction.
• Maintain accurate documentation of issues, resolutions, and support activities.
• Create and update knowledge base articles and support documentation.
• Support onboarding/offboarding including hardware and software setup.
• Assist with continuous improvement initiatives and special IT projects.
• Provide occasional support at Lakeside Foods facilities as needed.

Skills

Customer service

Communication

Troubleshooting

Time management

Documentation

Attention to detail

multitasking

Team-oriented

Education

High school diploma or equivalent

Associate degree in computer-related field

Windows OS basics

Microsoft Office basics

ITIL awareness

Tools

Ticketing system

Job description

Lakeside Foods seeks a Service Desk Specialist to provide first-level IT support for internal and external users. You will diagnose and resolve issues, serve as the primary contact via phone, email, chat, and portal, and document all actions with strong customer service.

This on-site role is based at our Weston, Oregon facility and offers growth opportunities within a family-owned company. Training and development are provided to keep you current with technologies.