On-Site Service Desk Analyst I — IT Support & Training

Civil and Environmental Consultants; Pittsburgh (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Profit sharing

Performance bonus

Medical, dental, and vision insurance

Job summary

Civil and Environmental Consultants, Inc. (CEC) is seeking a Service Desk Analyst I to join our Pittsburgh office. This foundational IT role focuses on first-tier technical support for hardware, software, and peripherals, while helping employees resolve issues quickly and clearly communicate solutions.

The position emphasizes on-site work, customer service, and opportunities to learn and grow within IT, reporting to the IT Director and supporting the broader IT team.

Qualifications

• Associate's degree in Computer Science, Information Technology, or related field preferred; equivalent training may be substituted.
• 0–3 years in a help desk, desktop support, or customer-facing technical role; entry-level candidates encouraged to apply.
• Working knowledge of Windows 11 and Microsoft 365 applications.
• Excellent customer service orientation and ability to explain technical concepts clearly.
• Able to lift up to 50 lbs and travel to remote/branch offices as needed.

Responsibilities

• Serve as first point of contact for employees seeking technical support via phone, email, or in person.
• Diagnose and triage requests; resolve Tier 1 issues or escalate when needed.
• Log, categorize, and track incidents in the IT ticketing system; document resolutions.
• Assist with conference room, AV, and virtual meeting setup and support.
• Support with onboarding equipment provisioning and basic account requests.

Skills

Customer service

Windows 11

Microsoft 365

Clear communication

Education

Associate's degree in CS/IT or related

Tools

ZenDesk

ServiceNow

Freshservice

Active Directory

Entra ID

Microsoft Intune

Job description

Civil and Environmental Consultants, Inc. (CEC) is seeking a Service Desk Analyst I to join our Pittsburgh office. This foundational IT role focuses on first-tier technical support for hardware, software, and peripherals, while helping employees resolve issues quickly and clearly communicate solutions.

The position emphasizes on-site work, customer service, and opportunities to learn and grow within IT, reporting to the IT Director and supporting the broader IT team.