Service & Sales Coordinator

Kinetico; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Kinetico Indianapolis is seeking a Service Coordinator to manage customer contacts, schedule installations and service calls, and drive upsell opportunities for ancillary services. This on-site role involves logging interactions in CRM, coordinating with technicians, and maintaining accurate installation and warranty records.

The ideal candidate will have 3–5 years in customer service, strong communication skills, and proficiency with Salesforce and Microsoft Office.

Qualifications

• High School Diploma is required; an associate degree is preferred.
• 3-5 years’ experience in a customer service-oriented role.
• Experience with Salesforce preferred.
• Must have strong interpersonal, written, grammar, and verbal communication skills.

Responsibilities

• Schedules product installations and service calls.
• Answers incoming calls and emails, assesses customer needs, and selects appropriate course of action based on procedures.
• Contacts customers by phone or written to offer ancillary services such as filter changes, resin changes, or salt sales.
• Logs calls and email conversations into CRM and tracks various metrics.
• Maintains installation and warranty information in the database.
• Performs counter sales and assists customers with purchases in the retail store.
• Provides back-up support to other in-house sales and service staff and assists Technicians as needed.
• Maintains a clean and safe work and retail environment.

Skills

Customer service

Salesforce

Microsoft Office

Time management

Education

High School Diploma

Associate degree

Tools

Salesforce

Microsoft Word

Microsoft Excel

Job description

Kinetico Indianapolis is seeking a Service Coordinator to manage customer contacts, schedule installations and service calls, and drive upsell opportunities for ancillary services. This on-site role involves logging interactions in CRM, coordinating with technicians, and maintaining accurate installation and warranty records.

The ideal candidate will have 3–5 years in customer service, strong communication skills, and proficiency with Salesforce and Microsoft Office.