Customer Service Coordinator

Windsor America; Antioch (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off and holidays

401(k) with company match

Life and disability insurance

Training and growth

Team environment

Job summary

Garage Door Services in the Nashville area is seeking a detail-oriented Service Coordinator to keep customers informed, manage service requests, and support field teams.

You will gather information, document details accurately, and determine whether issues involve our team or third parties. This on-site role requires strong communication, organization, and reliability, with opportunities to grow.

Qualifications

• 1–2 years of experience in customer service, service coordination, dispatch, scheduling, or administrative support in a professional or field service environment.
• Strong computer and data entry skills.
• Ability to type 50–60 words per minute with accuracy.
• Clear and professional phone, email, and written communication skills.
• Strong organization and attention to detail.
• Dependable attendance and ability to follow established processes.
• Reliable transportation since this is an on-site position.

Responsibilities

• Accurately enter service tickets, purchase orders, and customer information.
• Communicate professionally with customers, builders, technicians, and team members.
• Help resolve customer and service issues in real time.
• Determine whether an issue involves our team, another trade, or a third party.
• Keep customers informed and clearly explain next steps.
• Support technicians and field service operations with accurate information.
• Maintain detailed notes and documentation.
• Help keep service requests moving from start to finish while protecting customer trust and company interests.

Skills

Customer service

Dispatch

Scheduling

Data entry

Phone communication

Organization

Attention to detail

Attendance/compliance

Job description

Why Us:

At Garage Door Services, we do more than install and repair garage doors. We help homeowners throughout the Nashville area keep their properties safe and operating smoothly. Our reputation is built on reliable service, quality workmanship, and taking care of our customers. We are looking for a Service Coordinator who knows how to keep customers informed, service requests moving, and field teams supported. This is a fast paced role for someone who is organized, professional, comfortable solving problems, and experienced working in a service based environment.

Could This Be For You:

You enjoy helping customers, but you also understand that great service takes more than answering the phone. You know how to gather the right information, document details accurately, communicate with field teams, and help move an issue toward a solution. Experience in garage doors, HVAC, plumbing, electrical, construction, home services, auto service, auto parts, or another field service industry is especially valuable in this role.

You Will Be Trusted To:

• Accurately enter service tickets, purchase orders, and customer information
• Communicate professionally with customers, builders, technicians, and team members
• Help resolve customer and service issues in real time
• Determine whether an issue involves our team, another trade, or a third party
• Keep customers informed and clearly explain next steps
• Support technicians and field service operations with accurate information
• Maintain detailed notes and documentation
• Help keep service requests moving from start to finish while protecting customer trust and company interests

You Qualify With:

• 1 to 2 years of experience in customer service, service coordination, dispatch, scheduling, or administrative support in a professional service or field service environment
• Strong computer and data entry skills
• Ability to type 50 to 60 words per minute with accuracy
• Clear and professional phone, email, and written communication skills
• Strong organization and attention to detail
• Dependable attendance and the ability to follow established processes
• Reliable transportation since this is an on site position

Experience That Will Help You Stand Out:

• Home services or skilled trades experience such as garage doors, HVAC, plumbing, electrical, construction, or similar service industries
• Experience working with technicians, installers, contractors, builders, or other field teams
• Scheduling or dispatch experience
• Experience working with service tickets, work orders, or purchase orders
• Knowledge of garage door products and services

These are also consistent with the preferred experience in your existing job description. CSR_GDS_OKC

Our Investment in You:

• Competitive pay
• Full benefits package including medical, dental, and vision
• Paid time off and holidays
• 401(k) with company match
• Life and disability insurance
• Training and opportunities for growth
• A team environment where your work matters

Equal Opportunity Employer:

Garage Door Services is proud to be an equal opportunity employer. We provide a workplace free from discrimination and follow all applicable employment laws. Hiring decisions are based on business needs, job requirements, and qualifications. We do not discriminate based on any protected status. Reasonable accommodations are available during the hiring process.