Fast-Paced Service Coordinator: Customer & Field Support

Garage Door Services; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

PTO & holidays

401(k) matching

Life & disability insurance

Training & growth

Team environment

Job summary

Garage Door Services in Nashville is seeking a Service Coordinator to keep customers informed, move service requests forward, and support field teams in a fast-paced environment. The role demands strong organization, professionalism, and problem-solving in a service-based setting.

You will gather information, document details accurately, and communicate with technicians, builders, and customers to drive issues toward resolution.

Qualifications

• 1–2 years experience in customer service or service coordination in a professional service or field service environment.
• Strong computer and data entry skills.
• Ability to type 50 to 60 words per minute with accuracy.
• Clear and professional phone, email, and written communication skills.
• Strong organization and attention to detail.

Responsibilities

• Accurately enter service tickets, purchase orders, and customer information.
• Communicate professionally with customers, builders, technicians, and team members.
• Help resolve customer and service issues in real time.
• Determine whether an issue involves our team, another trade, or a third party.
• Keep customers informed and clearly explain next steps.
• Support technicians and field service operations with accurate information.
• Maintain detailed notes and documentation.
• Help keep service requests moving from start to finish while protecting customer trust and company interests.

Skills

Customer service

Communication

Organizational skills

Data entry

Typing 50-60 wpm

Job description

Garage Door Services in Nashville is seeking a Service Coordinator to keep customers informed, move service requests forward, and support field teams in a fast-paced environment. The role demands strong organization, professionalism, and problem-solving in a service-based setting.

You will gather information, document details accurately, and communicate with technicians, builders, and customers to drive issues toward resolution.