On-Site Service Center Manager – Growth & Ops Leader
Atlas Copco North America LLC
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Benefits offered by this job
Job summary
Power Technique North America LLC in Anaheim, CA, seeks a Service Center Manager to drive growth in service and parts by delivering exceptional customer service and operational excellence. You will lead shop and field technicians, manage operations, and ensure high-quality repairs.
You will report to the National Operations Manager and collaborate with cross-functional teams to improve equipment reliability and customer support.
Qualifications
- 3 to 5 years of service leadership experience is required.
- Bachelor's degree in Business Management or a related field preferred; equivalents may be considered.
- Hands-on technical experience in maintenance/repair of industrial equipment preferred.
Responsibilities
- Lead and manage shop and field service technicians.
- Oversee scheduling, resources, WIP, warranty, reporting, and financial performance.
- Establish standardized service processes and procedures for efficiency.
- Ensure SHEQ compliance and safe operation.
- Develop technician capabilities through training and certifications.
- Resolve complex equipment/warranty/customer issues through root-cause analysis.
- Maintain service center facilities and tools per 5S standards.
- Collaborate with Sales, Parts, Product Companies and other teams.
Skills
Education
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Job description
Power Technique North America LLC in Anaheim, CA, seeks a Service Center Manager to drive growth in service and parts by delivering exceptional customer service and operational excellence. You will lead shop and field technicians, manage operations, and ensure high-quality repairs.
You will report to the National Operations Manager and collaborate with cross-functional teams to improve equipment reliability and customer support.
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