On-Site Server Support Tech — Troubleshooting & Client Care

Worldwide TechServices; Roanoke (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support specialist to troubleshoot desktops, laptops, deskside systems, ESF, and servers. The role involves direct client interaction and timely problem resolution across varied equipment in client locations.

The ideal candidate has a technical school certification with 0–2 years of experience, plus a willingness to travel and uphold safety standards. Strong communication skills are essential.

Qualifications

• Technical school certification or equivalent is required.
• Customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver service calls within SLA.
• Meet customer service satisfaction criteria.
• Complete administrative tasks for each call.
• Submit real-time reports of calls as required.
• Follow policies for service delivery.
• Control assets and inventory per client agreements.
• Report activity accurately and promptly.
• Adhere to Safety policies and guidelines.

Skills

Customer communication

Client travel

Lift 50 lbs

Own repair toolkit

Education

Technical school certification

Job description

Worldwide TechServices is seeking a Dynamic Server Support specialist to troubleshoot desktops, laptops, deskside systems, ESF, and servers. The role involves direct client interaction and timely problem resolution across varied equipment in client locations.

The ideal candidate has a technical school certification with 0–2 years of experience, plus a willingness to travel and uphold safety standards. Strong communication skills are essential.