On-Site Semiconductor Equipment Specialist

Semiconductor Engineering; Hillsboro (OR); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Lam is seeking a Field Service Engineer to deliver on-site repair, maintenance, and start-up services for complex semiconductor equipment at customer sites. You will troubleshoot, diagnose, and resolve issues to minimize downtime while coordinating field modifications and updates with customers.

As a frontline representative, you will stay current with Lam products and participate in training to ensure exceptional service and accurate reporting.

Qualifications

• Experience in on-site repair or field service is preferred.
• Strong diagnostic and problem-solving skills.
• Excellent communication with customers and internal teams.

Responsibilities

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.

Skills

On-site repair

Troubleshooting

Customer service

Job description

Lam is seeking a Field Service Engineer to deliver on-site repair, maintenance, and start-up services for complex semiconductor equipment at customer sites. You will troubleshoot, diagnose, and resolve issues to minimize downtime while coordinating field modifications and updates with customers.

As a frontline representative, you will stay current with Lam products and participate in training to ensure exceptional service and accurate reporting.