On-Site Security Director & Client Liaison

Prosegur Security USA, Inc; Springfield (MA); On-site; USD 90,000 - 135,000; Full time

Job summary

Prosegur Security USA, Inc. seeks a Program Director to serve as on-site leader at our Springfield facility, directing daily operations across all shifts.

You will manage shift Captains, Site Supervisors, and security personnel, ensuring security, safety, and customer service standards are consistently met. Reporting to the General Manager, you will coordinate with client leadership, oversee training, scheduling, and inspections, and drive improvements while maintaining compliance with OSHA and

Qualifications

• Requires 5–10 years of security experience with 4+ years in a supervisory role.
• Must possess and maintain an Armed Security Officer license/permit.
• Massachusetts License to Carry (LTC) is required.
• Ability to pass background/drug screening and motor vehicle records check.
• Strong written and verbal communication and professional customer service.
• Experience with security systems (CCTV/VMS) and access control.

Responsibilities

• Directs the on-site security team across all shifts to ensure continuity and quality.
• Serves as primary client contact; conducts regular service reviews.
• Oversees scheduling, timekeeping, and attendance for proper coverage.
• Ensures compliance with policies, OSHA, safety and privacy rules.
• Leads emergency responses and coordinates with law enforcement.
• Provides coaching and performance feedback to staff.
• Maintains post orders and SOPs; supports continuous improvement.

Skills

Leadership

Communication

Customer service

Conflict resolution

Education

High school diploma or GED

Massachusetts LTC license

Tools

CCTV/VMS

Access control/badging

Microsoft 365

Job description

Prosegur Security USA, Inc. seeks a Program Director to serve as on-site leader at our Springfield facility, directing daily operations across all shifts.

You will manage shift Captains, Site Supervisors, and security personnel, ensuring security, safety, and customer service standards are consistently met. Reporting to the General Manager, you will coordinate with client leadership, oversee training, scheduling, and inspections, and drive improvements while maintaining compliance with OSHA and