Program Director - Security

Prosegur Security USA, Inc; Springfield (MA); On-site; USD 90,000 - 135,000; Full time

Job summary

Prosegur Security USA, Inc. seeks a Program Director to serve as on-site leader at our Springfield facility, directing daily operations across all shifts.

You will manage shift Captains, Site Supervisors, and security personnel, ensuring security, safety, and customer service standards are consistently met. Reporting to the General Manager, you will coordinate with client leadership, oversee training, scheduling, and inspections, and drive improvements while maintaining compliance with OSHA and

Qualifications

• Requires 5–10 years of security experience with 4+ years in a supervisory role.
• Must possess and maintain an Armed Security Officer license/permit.
• Massachusetts License to Carry (LTC) is required.
• Ability to pass background/drug screening and motor vehicle records check.
• Strong written and verbal communication and professional customer service.
• Experience with security systems (CCTV/VMS) and access control.

Responsibilities

• Directs the on-site security team across all shifts to ensure continuity and quality.
• Serves as primary client contact; conducts regular service reviews.
• Oversees scheduling, timekeeping, and attendance for proper coverage.
• Ensures compliance with policies, OSHA, safety and privacy rules.
• Leads emergency responses and coordinates with law enforcement.
• Provides coaching and performance feedback to staff.
• Maintains post orders and SOPs; supports continuous improvement.

Skills

Leadership

Communication

Customer service

Conflict resolution

Education

High school diploma or GED

Massachusetts LTC license

Tools

CCTV/VMS

Access control/badging

Microsoft 365

Job description

The Program Director serves as the on-site leader to direct daily operations across all shifts at an assigned facility. Manages shift Captains, Site Supervisors, and security personnel. Maintains compliance standards and serves as a primary liaison between Prosegur and client regional leadership. Ensures that all security, safety, and customer service standards are consistently met or exceeded. The Program Director reports directly to the General Manager and oversees Armed and Unarmed Security Officers. The ideal candidate demonstrates strong leadership skills, communication, and organizational skills and can manage both client relationships and on-site teams effectively.

Job Duties & Responsibilities

include but are not limited to:

• Directs the performance of site personnel across all shifts to ensure operational continuity and quality. Ensures compliance with Prosegur policies, client expectations, and regulatory standards.
• Serves as the primary point of contact for the client; conducts regular check-ins and service reviews. Liaison between the client, General Manager, and site teams across all shifts.
• Conducts routine inspections and quality checks across multiple posts and/or shifts to maintain property physical security and tenant/visitor safety; corrects deficiencies immediately and escalates issues when necessary.
• Oversees scheduling, timekeeping, and attendance to maintain proper site coverage and operational efficiency.
• Reviews reports, logs, and other documentation to ensure accuracy and timeliness in accordance with company policy and customer expectations.
• Responds promptly and effectively to emergencies, incidents, and operational issues; provides oversight and to supervisory personnel.
• Provides coaching, mentorship, and performance feedback to team members to ensure accountability and professionalism.
• Promotes a positive client experience by maintaining open communication and proactively resolving concerns.
• Participates in hiring and ongoing training of site personnel as needed.
• Enforces company policies and client site procedures consistently and fairly.
• Ensures compliance with all applicable laws and site-specific policies (e.g., OSHA, fire/life safety, camera/privacy rules).
• Monitors and enforces compliance with uniform/appearance standards and equipment readiness (radios, POP smartphones, flashlights, AEDs).
• Leads emergency response per site protocols (evacuations, medical emergencies, workplace violence, severe weather).
• Directs coordination with law enforcement, EMS, and client stakeholders; preserves evidence and scene integrity.
• Maintains current post orders/SOPs; recommend updates based on lessons learned and client feedback.
• Monitors documentation and tracking for training, licenses, and certifications to ensure that officers remain fully compliant and job-ready.
• Monitors site inventory control (badges, keys, forms, PPE); approves and submits purchase/repair requests.
• Spearheads continuous improvement initiatives and cost-effective scheduling.

Required Qualifications

• High school diploma or GED.
• 5-10 years of security experience with 4+ years in a supervisory or role.
• Must possess and maintain an Armed Security Officer license/permit in accordance with state requirements..
• Licensing: Valid Massachusetts License to Carry (LTC)
• Valid driver's license.
• Ability to pass background/drug screening and motor vehicle records check.
• Must successfully complete a role-related fitness-for-duty assessment conducted by a qualified third-party professional
• Supply and maintain a personally owned, approved firearm.
• Strong written/verbal communication; professional customer service demeanor; conflict resolution and de-escalation skills.
• Prior law enforcement, military, or armed security experience is strongly preferred.
• Proficiency with common security systems (CCTV/VMS, access control/badging) and Microsoft 365 (Word, Excel, Outlook).
• Ability to actively interact with variable shifts including weekends and holidays and respond to after-hours incidents when needed.

EEO Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. Reasonableaccommodations areavailable upon request.

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