On‑Site Royal Weddings & Celebrations Lead

Royal Caribbean Group; Miami (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Royal Caribbean Group in Miramar, FL is seeking a Senior Specialist, Royal Weddings & Celebrations to coordinate weddings and celebratory events for guests across the fleet. You will be the primary contact from initial inquiry through post-cruise follow-up, ensuring flawless planning and guest satisfaction.

The role requires strong communication, organization, and upselling skills, with CRM proficiency. This on-site role collaborates with Hotel Operations, Guest Services, and F&B, with travel

Qualifications

• Bachelor’s degree or equivalent and two years of related experience required
• Excellent multi-tasking, problem-solving, organizational, upselling, and time management skills required
• Exceptional verbal and written communication and customer service skills required
• Detail-oriented, methodical, and creative
• Two years of experience in Hotel Event Planning or Group Coordination required
• Preferred CRM experience

Responsibilities

• Serve as the primary point of contact for guests inquiring about onboard events, advising on venue, packages, and criteria
• Coordinate and plan all weddings and celebratory events for sailing guests from initial contact to post-cruise follow-up
• Conduct pre-cruise calls/videos to set expectations and prevent misunderstandings
• Address and resolve problems, complaints, and requests via phone or written correspondence
• Secure payment, venue space, licenses, and F&B selections prior to sailing
• Collaborate with Hotel Operations divisions to deliver a customized event experience
• Finalize event details within established timelines using the CRM tool
• Conduct final amenity reviews with guests and departments to ensure accuracy
• Schedule regular conference calls with service teams for seamless execution
• Identify opportunities for growth and increased revenue
• Utilize CRM tools in daily workflows

Skills

Multi-tasking

Problem-solving

Organizational

Upselling

Time management

Verbal communication

Written communication

Customer service

Education

Bachelor’s degree or equivalent

Tools

CRM experience

Microsoft Office

Job description

Royal Caribbean Group in Miramar, FL is seeking a Senior Specialist, Royal Weddings & Celebrations to coordinate weddings and celebratory events for guests across the fleet. You will be the primary contact from initial inquiry through post-cruise follow-up, ensuring flawless planning and guest satisfaction.

The role requires strong communication, organization, and upselling skills, with CRM proficiency. This on-site role collaborates with Hotel Operations, Guest Services, and F&B, with travel