Senior Event Manager - Luxury Resort & Group Experiences

Caribe Royale; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Caribe Royale Orlando is seeking a Senior Event Manager to coordinate pre-event, event, and post-event phases, serving as the primary on-site contact for clients and the event planner. You will ensure seamless turnover from Sales to Service and back, maintaining a high level of guest experience.

Responsibilities include building strong relationships with sales and operating departments, leading meetings, managing group room blocks and budgets, reviewing billing, and ensuring precise Event Orders

Qualifications

• 2-3 years' experience in event management at a resort property preferred.
• Proven organizational, interpersonal and communication skills.
• Knowledge of catering and events market.
• Knowledge of diverse events i.e. weddings, corporate events, and reunions.
• Proven ability to handle complex group and social events.
• Ability to operate a motor vehicle.

Responsibilities

• Build and maintain close relationships with meeting and event planners, the Sales team, and all operating departments/resort management.
• Lead pre-event and post-event meetings for assigned groups.
• Identify operational challenges associated with his/her group and work with the property staff and client to solve these challenges and/or develop alternative solutions.
• Manage client budgets to maximize revenue and meet client needs.
• Manage group room blocks and meeting space for assigned groups.
• Adheres to all standards, policies, and procedures.
• Participate in client site inspections and assist with the sales process when necessary.
• Act as a liaison between field salesperson and client throughout the event process (pre-event, event, and post-event).
• Review of billing and payments with clients.
• Work closely with accounting on pre/post event billing arrangements.
• Review comment cards and guest satisfaction results with associates.
• Responsible for detailing all food, beverage, set-up, décor, entertainment, optional activities (on/off-site and), transportation, and other details related to files assigned.
• Communicate in writing (Event Orders, Event Resumes, e-mails) and verbally with all operating departments to ensure the highest quality of execution at all times.
• Complete and ensure that all Event Orders, Event Resumes, and other paperwork, are accurate and distributed on a timely basis per established schedules.
• Assist with potential clients (site-inspections) as required.
• Inspect function space for physical appearance/maintenance needs and communicate with appropriate point of contact.
• Perform any other reasonable duties as required by management.

Skills

Event management

Organizational skills

Interpersonal skills

Communication skills

Catering knowledge

Events market knowledge

Wedding/Corporate events

Budget awareness

Motor vehicle operation

Professional demeanor

Education

Bachelor's degree or equivalent

Job description

Caribe Royale Orlando is seeking a Senior Event Manager to coordinate pre-event, event, and post-event phases, serving as the primary on-site contact for clients and the event planner. You will ensure seamless turnover from Sales to Service and back, maintaining a high level of guest experience.

Responsibilities include building strong relationships with sales and operating departments, leading meetings, managing group room blocks and budgets, reviewing billing, and ensuring precise Event Orders