On-Site Resident Experience Manager | Great Benefits

The Scion Group; Knoxville (TN); Vor Ort; USD 52.000 - 72.000; Vollzeit

Benefits dieser Stelle

Discretionary annual bonus

Paid Time Off

Floating holidays

Health Insurance

Vision Insurance

401k Matching

Zusammenfassung

The Scion Group in Knoxville, Tennessee, seeks a Resident Services Manager to lead resident satisfaction, communications, and community engagement at the assigned property. You will support leasing, marketing, and compliance initiatives while ensuring a high-quality living experience for residents.

Responsibilities include managing Entrata workflows, coordinating events, and overseeing staff in the General Manager's absence.

Qualifikationen

• 2+ years in property management, leasing, or resident services.
• Strong interpersonal, conflict resolution, and customer service skills.
• Ability to handle crisis situations and manage sensitive conversations.
• Familiarity with Entrata or similar property management software.
• Highly organized with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and social media platforms.

Aufgaben

• Lead reputation management across review platforms and internal feedback channels.
• Mediate and resolve resident complaints with empathy and professionalism.
• Manage delinquency notices and financial backing follow-up support.
• Coordinate mutual terminations in accordance with company and legal standards.
• Lead crisis management efforts, collaborating with leadership and emergency services.
• Oversee resident insurance compliance and follow-up efforts.
• Organize and execute resident events to build community engagement and support retention.
• The RSM will assume responsibility for managing ETM staff only in the absence of a General Manager.

Kenntnisse

Customer service

Interpersonal skills

Conflict resolution

Crisis management

Organizational skills

Microsoft Office

Social media management

Tools

Entrata

Microsoft Office

Jobbeschreibung

The Scion Group in Knoxville, Tennessee, seeks a Resident Services Manager to lead resident satisfaction, communications, and community engagement at the assigned property. You will support leasing, marketing, and compliance initiatives while ensuring a high-quality living experience for residents.

Responsibilities include managing Entrata workflows, coordinating events, and overseeing staff in the General Manager's absence.