On-Site Rental Operations Specialist

Ziegler Cat; City of Rochester (NY); On-site; USD 50,000 - 74,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life Ins.

15 days PTO (first year)

9 paid holidays

401(k) plan with company match

Health Savings Account (HSA)

Short-Term and Long-Term Disability

Paid Parental Leave & Funeral Leave

Fitness membership discount

Education Assistance

Job summary

Ziegler Rental, a division of Ziegler Companies, has an immediate opening for a Rental Coordinator in our Rochester, NY branch to create, maintain, and close rental agreements while communicating updates with customers and colleagues.

This fast-paced role supports the Rental Sales Team, coordinates equipment deliveries and invoicing, and helps customers solve real-world problems with Cat® equipment. Monday–Friday schedule with occasional overtime may apply.

Qualifications

• High School Diploma or GED; 2–4 year degree preferred.
• Strong customer service orientation and communication skills.
• Proficient in Microsoft Office and related software.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provide rental support to the Rental Sales Team to ensure excellent customer service
• Answer incoming calls from Sales Representatives, customers, and the rental call center
• Generate customer quotes, create and close rental agreements while utilizing Ziegler’s proprietary rental software
• Monitor rental reports to manage daily tasks to ensure process compliance
• Coordinate equipment deliveries and returns with the Transportation Department
• Ensure accurate and timely invoices, including collection of unpaid balances
• Build and maintain knowledge of rental fleet equipment and their applications
• Collaborate effectively with team members, management, and other departments
• Assist with inventory management when needed
• Follow up with Sales Representatives and customers through phone and other communication channels
• Participate in after-hours, on-call support as needed
• Assist with special projects and training when needed

Skills

Customer focus

Attention to detail

Dependability

Efficiency

Planning & organization

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Ziegler Rental, a division of Ziegler Companies, has an immediate opening for a Rental Coordinator in our Rochester, NY branch to create, maintain, and close rental agreements while communicating updates with customers and colleagues.

This fast-paced role supports the Rental Sales Team, coordinates equipment deliveries and invoicing, and helps customers solve real-world problems with Cat® equipment. Monday–Friday schedule with occasional overtime may apply.