On-Site Property Operations Associate

Harbor Group Management Company; Chesapeake (VA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive salaries & bonuses

Medical, dental & vision plans

401(k) with employer matching

Paid time off and holidays

Life and disability insurance

Employee apartment discount

Job summary

Harbor Group Management Company in Chesapeake, VA, is seeking an experienced Property Manager to oversee daily operations at a multifamily community. You will manage rent collection, leasing activities, vendor coordination, and financial reporting to ensure resident satisfaction.

The role requires at least two years of multifamily property management experience, proficiency with Yardi or similar software, and a strong customer-service mindset.

Qualifications

• High School Diploma or equivalent.
• Minimum of two years of experience in multifamily property management.
• Strong understanding of lease agreements, rent collection, and lease enforcement procedures.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Comfortable with G/L postings, SODA (Security Deposit Accounting), and financial reconciliations.

Responsibilities

• Collect and post rent, fees, and other payments; manage delinquencies and implement collection procedures.
• Prepare daily bank deposits, reconcile bank accounts, and complete financial reporting tasks.
• Process accounts payable and vendor invoices; ensure proper coding, approvals, and reconciliation.
• Assist with month-end close-out procedures, general ledger postings, and security deposit accounting.
• Assist in leasing efforts including showing units, processing applications, and executing lease agreements.
• Support lease renewal programs and educate new and prospective residents on community policies.
• Shop competitive properties regularly to maintain market awareness.
• Respond promptly and professionally to resident complaints, service requests, and inquiries.
• Promote resident satisfaction and retention through excellent customer service and proactive communication.
• Circulate community notices and correspondence on a weekly, monthly, or as-needed basis.
• Use property management software (e.g., Yardi, OneSite, or MRI) for transaction entry, record keeping, and reporting.
• Ensure compliance with company policies, lease agreements, legal requirements, and fair housing laws.
• Assist with resident move-ins and move-outs, including lease term reviews, fee application, and disposition processing.
• Coordinate with the maintenance team to ensure timely unit turns and service requests.
• Act as on-site supervisor in the absence of the Property Manager.
• Assist in training and supervising property staff, delegating tasks as appropriate.
• Maintain open communication with ownership/management and provide community performance updates as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Independent work

Education

High School Diploma or equivalent

Tools

Yardi

OneSite

MRI

Microsoft Office

Job description

Harbor Group Management Company in Chesapeake, VA, is seeking an experienced Property Manager to oversee daily operations at a multifamily community. You will manage rent collection, leasing activities, vendor coordination, and financial reporting to ensure resident satisfaction.

The role requires at least two years of multifamily property management experience, proficiency with Yardi or similar software, and a strong customer-service mindset.