On-Site Property Admin Assistant — NYC Co‑op

FirstService Residential; New York (NY); On-site; USD 52,000 - 56,000; Full time

Job summary

FirstService Residential in New York, NY seeks an Admin Assistant to support day-to-day operations of a cooperative community, ensuring smooth HPD administration, resident satisfaction, and compliance with company standards.

This is a full-time on-site position based out of New York, New York Gramercy area, with responsibilities including tenant questions, maintenance coordination, and record-keeping while collaborating with management to uphold safety and service quality.

Qualifications

• Strong communication and customer service skills.
• Basic knowledge of property operations and building systems.
• Organized and detail-oriented.
• Ability to multitask and solve problems quickly.
• Willingness to learn and grow into more responsibilities.

Responsibilities

• Tenant Support: Respond to tenant questions, complaints, and service requests.
• Maintenance Coordination: Schedule repairs, inspections, and process service chargebacks.
• Maintenance & Payments: Assist with maintenance collection, and track payment records.
• Administration: Keep property files, contracts, and compliance documents organized.
• Team Support: Work closely with General Manager, Property Manager, and Assistant Property Manager (cover during lunch and PTO).
• Property Checks: Conduct routine inspections to ensure safety and upkeep.
• Attend annual shareholder meetings as required

Skills

Communication

Customer service

Organized

Multitasking

Adaptability

Job description

FirstService Residential in New York, NY seeks an Admin Assistant to support day-to-day operations of a cooperative community, ensuring smooth HPD administration, resident satisfaction, and compliance with company standards.

This is a full-time on-site position based out of New York, New York Gramercy area, with responsibilities including tenant questions, maintenance coordination, and record-keeping while collaborating with management to uphold safety and service quality.