Administrative Assistant

FirstService Residential; New York (NY); On-site; USD 52,000 - 56,000; Full time

Job summary

FirstService Residential in New York, NY seeks an Admin Assistant to support day-to-day operations of a cooperative community, ensuring smooth HPD administration, resident satisfaction, and compliance with company standards.

This is a full-time on-site position based out of New York, New York Gramercy area, with responsibilities including tenant questions, maintenance coordination, and record-keeping while collaborating with management to uphold safety and service quality.

Qualifications

• Strong communication and customer service skills.
• Basic knowledge of property operations and building systems.
• Organized and detail-oriented.
• Ability to multitask and solve problems quickly.
• Willingness to learn and grow into more responsibilities.

Responsibilities

• Tenant Support: Respond to tenant questions, complaints, and service requests.
• Maintenance Coordination: Schedule repairs, inspections, and process service chargebacks.
• Maintenance & Payments: Assist with maintenance collection, and track payment records.
• Administration: Keep property files, contracts, and compliance documents organized.
• Team Support: Work closely with General Manager, Property Manager, and Assistant Property Manager (cover during lunch and PTO).
• Property Checks: Conduct routine inspections to ensure safety and upkeep.
• Attend annual shareholder meetings as required

Skills

Communication

Customer service

Organized

Multitasking

Adaptability

Job description

Description

Job Overview

As an Admin Assistant, you will support the day-to-day operations of a cooperative community in New York, New York, ensuring smooth HPD administration, resident satisfaction, and compliance with company standards.

This is a full-time, on-site position based out of New York, New York Gramercy area.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Key Responsibilities

• - Tenant Support: Respond to tenant questions, complaints, and service requests.
• - Maintenance Coordination: Schedule repairs, inspections, and process service chargebacks.
• - Maintenance & Payments: Assist with maintenance collection, and track payment records.
• - Administration: Keep property files, contracts, and compliance documents organized.
• - Team Support: Work closely with General Manager, Property Manager, and Assistant Property Manager (cover during lunch and PTO).
• - Property Checks: Conduct routine inspections to ensure safety and upkeep.
• - Attend annual shareholder meetings as required

Skills & Qualities

• - Strong communication and customer service skills
• - Basic knowledge of property operations and building systems
• - Organized and detail-oriented
• - Ability to multitask and solve problems quickly
• - Willingness to learn and grow into more responsibilities

What We Offer

• As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, EAP services, Life Insurance, and Long-Term Disability coverage.
• In addition, you will be eligible for vacation and sick time off benefits, 10 paid holidays, and a 401k with company match.
• Compensation: $26.00/ hourly

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.