On-Site Process & Systems Specialist for Facilities

Faith Technologies; Opelika (AL); On-site; USD 48,000 - 60,000; Full time

Job summary

Faith Technologies, Inc. in Alabama is seeking a Process & Systems Specialist to link facility operations with the Process & Systems team. You will assist employees with process and application needs, capture issues, and help steer short-term stabilization efforts.

The role emphasizes documenting findings, communicating clearly, and coordinating with Process Analysts and Leads to improve workflows. Regular hours from 7am to 5pm, Monday through Friday, with some schedule flexibility.

Qualifications

• High School Diploma or GED required.
• 1 year of experience in operational support, facility support, customer service, process improvement, project coordination, logistics, manufacturing, application support, or a related field is required.
• Travel: 0-10%
• Work Schedule: This position works between the hours of 7am and 5pm, Monday through Friday. Ability to work a flexible schedule is necessary.

Responsibilities

• Serve as the primary Process & Systems contact for assigned facilities.
• Build strong working relationships with frontline employees, facility leadership, subject matter experts, and process owners.
• Maintain an active presence within facility operations to understand workflows, challenges, priorities, and emerging needs.
• Respond to process and application support concerns and provide timely communication regarding status, ownership, and next steps.
• Help employees navigate P&A-backed processes, applications, tools, and support channels.
• Maintain awareness of facility priorities, operational changes, upcoming implementations, and recurring support needs.
• Escalate barriers, competing priorities, and high-impact concerns to the Process & Systems Lead.
• Conduct initial discovery through employee conversations, process observation, document review, and basic data gathering.
• Identify the people involved, current workflow, pain points, business impact, systems used, known exceptions, and desired outcomes.
• Create initial process maps, process notes, screenshots, examples, and other supporting documentation.
• Confirm that the reported issue reflects the actual operational need rather than only the requested solution.
• Identify missing information and coordinate follow-up with the appropriate employees or subject matter experts.
• Validate discovery findings with affected stakeholders before transitioning work to another P&A resource.
• Provide Process Analysts and Systems Analysts with a reliable starting point for deeper analysis.
• Coordinate short-term actions that help facilities contain immediate process or application concerns.
• Resolve lower-complexity issues within established P&A standards, approved tools, and defined role responsibilities.
• Support minor workflow adjustments, documentation updates, training corrections, and approved interim solutions.
• Avoid creating disconnected or unsupported local solutions that may conflict with long-term standardization.
• Confirm that short-term actions address the immediate need without creating unnecessary process, data, or system risk.
• Monitor stabilization efforts and gather feedback to determine whether additional support is required.
• Escalate recurring, cross-functional, system-level, or long-term concerns to the Process & Systems Lead
• Provide frontline support for P&A-supported applications and tools, including FUSION applications, ERP-related processes, Smartsheet solutions, dashboards, workflows, and other approved tools.
• Help users understand application functionality, expected workflows, and available support documentation.
• Gather screenshots, examples, affected records, error details, and reproduction steps when investigating reported concerns.
• Distinguish routine user-support needs from possible defects, enhancement requests, data issues, training gaps, and process failures.
• Resolve known issues using established procedures and escal

Skills

Operational support

Customer service

Process improvement

Project coordination

Logistics

Manufacturing

Application support

Education

High School Diploma or GED

Job description

Faith Technologies, Inc. in Alabama is seeking a Process & Systems Specialist to link facility operations with the Process & Systems team. You will assist employees with process and application needs, capture issues, and help steer short-term stabilization efforts.

The role emphasizes documenting findings, communicating clearly, and coordinating with Process Analysts and Leads to improve workflows. Regular hours from 7am to 5pm, Monday through Friday, with some schedule flexibility.