On-Site Power Generation Technician – Diagnostics & Repair

Cummins Inc.; Dedham (MA); On-site; USD 79,000 - 118,000; Full time

Job summary

Cummins Inc. in Dedham, MA is seeking a technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.

You will apply specialized tools, follow documented procedures, and ensure timely service delivery. The role emphasizes safety, customer focus, and coaching, with responsibilities to maintain equipment, complete service documentation, and escalate issues when needed.

Responsibilities

• Diagnose and repair generators and components at customer sites.
• Develop productive customer relations and provide responsive service.
• Complete service documentation via worksheets or business systems.
• Maintain service vehicle and tools for readiness and safety.
• Escalate unresolved issues to product specialists or supervisor.
• Coaching and development of technicians and apprentices as needed.

Job description

Cummins Inc. in Dedham, MA is seeking a technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.

You will apply specialized tools, follow documented procedures, and ensure timely service delivery. The role emphasizes safety, customer focus, and coaching, with responsibilities to maintain equipment, complete service documentation, and escalate issues when needed.