On-Site POS Tech & Hardware Specialist

TRUNO, Retail Technology Solutions; Rio Rancho (NM); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Pet insurance

Disability insurance

Paid holidays

Paid vacation and sick time

Paid birthday

401k with 4% company match

Job summary

TRUNO Retail Technology Solutions is seeking a POS Field Service Technician to respond promptly to service requests across the assigned territory. You will troubleshoot, repair, and test POS hardware and related devices, while maintaining inventory and documenting activities.

Travel within a 150-mile radius is typical, with after-hours availability as needed. The role emphasizes customer service, accurate records, and adherence to company policies.

Qualifications

• 1 year of technology service experience (preferred)
• Retail experience preferred
• Familiarity with Windows and Microsoft Office required
• Practical experience with electronics/technology hardware preferred

Responsibilities

• Respond to service requests promptly and document details thoroughly
• Interact with store personnel and TRUNO team positively
• Work regular hours and after-hours as needed
• Travel within ~150 miles, limited overnight stays
• Troubleshoot, repair, and test in-store equipment
• Use basic power tools for maintenance and installations
• Provide preventative maintenance on POS hardware and related devices
• Perform software/hardware installs and upgrades as needed
• Maintain confidentiality and adhere to company policies
• Maintain inventory of spare parts and equipment
• Stay current on equipment knowledge in your territory

Skills

Exceptional customer service

Basic PC operations

Ability to multi-task

Attention to detail

Strong communication

Independence

Team collaboration

Organizational skills

Education

Associates Degree in Information Technology or related field

Tools

Windows OS

Microsoft Office

Networking basics

Basic test equipment

Job description

TRUNO Retail Technology Solutions is seeking a POS Field Service Technician to respond promptly to service requests across the assigned territory. You will troubleshoot, repair, and test POS hardware and related devices, while maintaining inventory and documenting activities.

Travel within a 150-mile radius is typical, with after-hours availability as needed. The role emphasizes customer service, accurate records, and adherence to company policies.